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WTW Technical Product Manager in Baton Rouge, Louisiana

Our engineering team has built the largest private Medicare marketplace in the country. We passionately focus on the continuous improvement of the systems we build and the culture we promote. We build a platform that provides the best possible support to our customers who are shopping for insurance, and where our insurance carriers can be confident that their products are accurately and impartially represented.

Our Product Managers are leaders — excelling in day-to-day tactical and long-term strategic product development. They oversee product functionality — in entirety or in part — as dictated by the scope constraints of the product offering. Each product manager is a champion for Agile/Lean product development principles among both their team and with product management colleagues. They are the strongest advocate for the engineering team’s stakeholders and customers — responsible for communication between the stakeholders and engineering team. They are duty-bound to strategically fulfill business objectives through development and delivery.

The Infrastructure Engineering team operates in a complex, multi-tenant hybrid cloud and on-premises infrastructure that spans both Windows and Linux. We value passion for security, reliability, and automation in line with DevOps and Site Reliability Engineering (SRE) principles. We are working to support and re-imagine how all our engineering teams build, execute, and maintain software solutions while maintaining regulatory compliance.

We value learning and improvement through metrics and automation, and engendering that mindset in others. Expertise and energy for fostering a product culture that bridges the divide between Business Stakeholders along with Software Engineering, Help Desk, InfoSec, and Compliance teams. Recognition and up-to-date familiarity of current techniques and tools along with adapting to trends in the industry — knowing what is and what isn’t a good fit for adoption. If you value these same things, we want to hear from you.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Product

  • Uncover and understand stakeholder needs, translate them into requirements that meet business criteria and create measurable value

  • Communicate articulately and persuasively, as both a writer and speaker, using data to support your arguments

  • Map business value to traceable metrics and quarterly objectives in support of diverse applications

  • Provide guidance to non-technical audiences

  • Assess, document and prioritize risk mitigation; balancing tactical and strategic options

  • Define success criteria for testing and product acceptance, and protect against scope creep

  • Create and use telemetry data streams to analyze system capacity and utilization for future planning

  • Use intuition, experience and research to define SLIs, SLOs, and SLAs

  • Evaluate new tools and technologies, create prototypes and proof of concepts, and map to business and customer needs

  • Ardent advocate for the engineering experience of our internal teams, especially with regards to Azure

  • Provide training on how to use the product

  • Define beta testing and release plans, sequencing work with limited disruption to users

  • Establish a detailed cost benefit analysis for each initiative

Communication

  • Explore new ways to improve communication between business stakeholders and engineering teams

  • Answer incoming questions about the product and its capabilities

  • Facilitate the creation, maintenance, and distribution of release notes and product documentation

  • Author strategy documents and presentations, representing your team’s work to technology professionals within the organization

  • Collaborate with broader Product Management team for delivery of joint efforts

  • Maintain strong relationships with stakeholders, customers and users

Innovation

  • Encourage and inspire others to innovate

  • Make improvements to our processes to reduce lead time and increase deployment frequency

  • Identify improvements to quality, security, and performance for our infrastructure

  • Increase the velocity with which teams deliver, leveraging expertise from various functional disciplines

  • Identify how to remediate production incidents more quickly and safely and reduce the frequency of outages

  • Participate in department Communities of Practice, actively engaging with other teams and departments to collaborate on best practices and implementation strategy

  • Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and DevOps methodologies

  • Keep up with industry innovations, recommending new tools or practices when appropriate

Team Culture

  • Organizational leadership and influence without relying on hierarchy

  • Guide the culture and attitude of the team toward an optimistic, proactive, and encouraging direction

  • Foster an environment where it’s safe to fail and to learn from failure

  • Actively mentor peers to develop their expertise and inspiring others to innovate

  • Promote inclusion and collaboration between various functional disciplines

The Requirements

  • 3+ years Product Management experience

  • Conversational confidence and high-level familiarity with the following technologies:

  • Cloud platforms, preferably with Azure

  • Cloud security and compliance governance and migration from on-premise infrastructure

  • Windows and Linux Servers

  • VMware

  • Active Directory

  • Secrets management with Consul and Vault or similar systems

  • Infrastructure as code and configuration management tools like Salt, Ansible and Terraform

  • Firewalls and load balancers, such as F5

  • Web servers, including IIS

  • Database Server Infrastructure like Microsoft SQL Server and PostgreSQL

  • Application and Infrastructure Monitoring with tools like New Relic, Sensu, SolarWinds, and PagerDuty

  • Continuous Integration and Continuous Delivery with tools like TeamCity, Octopus Deploy, Concourse, or Azure DevOps

  • Log Aggregation tools like SumoLogic or Splunk

  • Network theory and protocols such as DNS, DHCP, proxy servers, and firewalls

  • Security operations with tools for SAST, DAST, RAST, and WAF

WTW is committed to finding opportunities to foster flexibility in the workplace, whenever business and client demands allow. This opportunity meets the criteria for flexible working. Please ask your Recruiter for specific details.

WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

EEO, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/02/08093340/EEO-Policies-for-WTW-Careers-site-2022-2.pdf)

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