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Analyst Customer Technical Training (Fresh graduates)

We are seeking highly skilled professionals in the fields of Data Analytics, Data Engineering, Data Science, and Computer Science (with programming expertise in Sharepoint, .NET, and PowerApps) to join our dynamic team. As a Data Analytics and Program Development Specialist, you will play a crucial role in predictive analysis, automation, and process improvement initiatives. Your primary objective will be to convert data into actionable insights, empowering our leaders to make informed decisions and co-create value with the sales team for enhanced customer experiences.

Join us as an Analyst, Customer Technical Training team in Bayan Lepas, Penang to do the best work of your career and make a profound social impact.

What you’ll achieve

As an Analyst Customer Technical Training , you will delivering, designing, authoring or editing advanced level e-learning, web-based, blended and classroom curriculum to a variety of audiences.

You will:

• Leverage data to enhance customer experiences and for delivery team to tailor solutions to meet their evolving needs.

• Analyze trends, patterns, and outliers to identify opportunities for process improvement.

• Drive automation initiatives to streamline processes and enhance operational efficiencies with AI modernization

• Identify opportunities for cost optimization and resource allocation improvements with AI.

• Enhance vendor management processes, with a focus on license renewal and contract negotiations through predictive analysis.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Bachelor's Degree inData Analytics, Data Engineering, Data Science, Computer Science (programming eg. Sharepoint, .net and PowerApps).

• Productivity and excellent communications skills

• Critical thinking and problem-solving skills

• Apply analytical skills to evaluate and interpret complex situations and problems using multiple sources of information

Desirable Requirements

• Extend capabilities by working closely with senior staff or experts within and outside the internal organization

• Regularly interact with colleagues generally up to senior level management

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

Job ID: R227826

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations (https://jobs.dell.com/locations) page.