Job Information
Dynamic Workforce Solutions, Inc. Customer Service Representative RCM - OMJ|CC in Beachwood, Ohio
Ohio Means Jobs Cleveland|Cuyahoga County is sourcing Customer Service Representatives for a major Northeast Ohio healthcare provider. First, second and third shifts are available.
Responsibilities:
- Provides clear written and verbal responses to patients who have concerns about their insurance explanation of benefits and Cleveland Clinic billing statement.
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``` - Utilizes templates and scripted responses.
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``` - Uses revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP polices and restrictions, MyAccount, coding and collections.
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``` - Multi-tasks with multiple computer systems to communicate with patients and investigate, resolve and document patient inquires.
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``` - Identifies and resolves patient account issues across the organization.
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``` - Collects payments and ensures that the dollar amount is posted to the correct debit and according to the patient request.
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``` - Offers payment options to patients as needed.
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``` - Other duties as assigned.
Education:
- High school diploma or equivalent.
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``` - An Associate's Degree may substitute for up to one year of the stated experience OR a Bachelor's Degree may substitute for up to two years of stated experience.
Certifications:
- None required.
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
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``` - Must be able to work in a stressful environment and take appropriate action.
Work?Experience:
- Minimum of 2 years in health insurance claims processing, customer service or banking collections call center or medical facility is required OR must possess a minimum of 3 years customer service interacting with the public by telephone or in person in a similar role or capacity.
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``` - Demonstrated PC skills proficiency.
Physical Requirements:
- Ability to communicate and exchange accurate information.?
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``` - Ability to perform work in a stationary position for extended periods.
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``` - Ability to work with physical records or operate a computer or other office equipment.
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``` - In some locations, ability to travel throughout the hospital system.
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``` - In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.?
Benefits:
- Health insurance
- Dental insurance
- Sick Leave
- Vacation
- Paid holidays
- Educational Assistance
- Retirement
Interested candidates should contact: LaShorn Caldwell, Recruiter lcaldwell@dwfs.us