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MacOS Administrator

Beaverton,Oregon,United States

Hardware

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, smart people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. Join us to help deliver the next groundbreaking Apple product.

Description

As a Mac system administrator you will share responsibility for macOS installation and restore at scale, macOS automation, servicing help desk requests and root cause analysis of issues. You will assist technical users in debugging operational issues utilizing resources such as established documentation, senior staff and corporate technical support organizations. You will collaborate with an experienced team of operations and development professionals which will facilitate growth in your role. Your contributions will positively impact rapid targeted debug and triage of Apple products.

Minimum Qualifications

• Bachelor's in Computer Science or Computer Engineering with 3+ years of relevant work experience.

Key Qualifications

Preferred Qualifications

• • Experience with Mac hardware and macOS

• • Experience with macOS installation, troubleshooting, recovery

• • Troubleshooting Mac and basic networking issues

• • Experience working in a customer service organization

• • Experience with scripting languages such as Bash, Python, AppleScript

• • Working knowledge of TCP/IP Networking (IPs, subnets, DNS)

• • Experience with Ansible and/or Puppet

• • Knowledge of macOS MDM provisioning such as Jamf

• • Network Administration / CCNA• Experience with network storage technologies (NAS, NFS Filers, S3)

• • Experience with UNIX administration

• • Experience with Gitlab.

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .