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Robert Half International Help Desk Analyst I in BEECH GROVE, Indiana

Description

Looking for a new opportunity? You might be the right Help Desk Analyst for this growing company. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is the perfect Service Desk Analyst job for you if you want to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. This position absolutely must understand how the Help Desk Analyst role relates to IT projects and IT Service Management initiatives. Another important piece of knowledge candidates should have is an understanding of Incident, Problem, Change Management and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. This Analyst job sometimes includes covering alternative shifts when needed.

How you will make an impact

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Provide guidance to Tier 1 support and team members

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • It is important for this job to facilitate user account management by handling onboarding, change and departure processes

Requirements

  • Excellent written, verbal and social communication skills

  • Ability to multitask and meet deadlines

  • You will be among the top candidates for the job if you have ITIL certification

  • Ability to recognize, evaluate, and resolve problems effectively

  • Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

  • Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Password Reset experience desired

  • Working knowledge in one or more programming or scripting language

  • Must be able to work independently with minimal supervision

  • Applicants should have a combination of superior customer service skills and technical aptitude

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $16.15 - $18.70 / Hourly

Location: BEECH GROVE, IN

Date Posted: September 15, 2020

Employment Type: Temporary

Job Reference: 01400-0011555307

Staffing Area: Technology u0026 IT

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