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Job Number 24052927

Job Category Human Resources

Location Beijing Area Office, Unit 3102, Beijing, Beijing, China

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

This position supports the Director, Brand and Talent Programs in managing all Brand Service Culture programs and initiatives, specific executive-level talent development programs and processes and Marriott Development Academy when applicable. This includes data analysis and reporting, the organization and coordination of programs, webinars, calls, and surveys. The associate will also be directly involved in project work and off/on-site training support as and when required.

The ideal candidate is a strong communicator, has strong planning and project management skills, and can manage multiple projects and priorities. They can navigate complexity and adjust when there is a change in scope or direction. The ideal candidate enjoys project work and thrives in fast paced, collaborative environment.

EXPECTED CONTRIBUTIONS

Brand Service Culture

• Support the deployment and sustain brand service culture programs and initiatives.

• Provide input to HQ on program rollouts, and localize plans for regional needs (e.g. format, timeline, next steps).

• Review materials from HQ to ensure content and materials are locally relevant.

• Support stakeholder socialization and communicate deployments to hotels by creating presentations and content for various communications channels (e.g. Continent Week, Property GM Webinars, Property HR Webinars).

• Prepare training materials/presentation decks for all regional webinars (e.g. brand webinars).

• Monitor completion progress and conduct appropriate follow-up actions with hotels.

• Provide oversight of Brand Service Culture Champions for each brand.

• Create and update tools/resources to reinforce and sustain Brand Service Culture (e.g. Course Code List, Brand Summary Guide, Brand Health Checklist).

Executive-Level Talent Development Programs

• Support the end-to-end administration and logistics such as pre-launch communications to participants, program enrolment, onboarding of participants to learning platforms and tools, direct manager and facilitator briefings, collation of participant information, billing and budget management, content updates, and post-program follow-ups.

• Generate training progress reports and support follow up actions, keep program on track, analyze training evaluations, and provide recommendations for enhancements.

• Collaborate with L+D Ops to communicate business analytics that are easy to understand and visually appealing.

Marriott Development Academy

• Support administration of general certificates in hotels to help MDA Ambassadors and Coordinators to generate a positive end-to-end learning experience for participants and their stakeholders.

• Maintain the MDA platform, partner with vendor to resolve platform issues, and conduct testing when enhancements are made.

• Maintain MDA Ambassadors and Coordinators List and SharePoint site - leaderboard, meetup invites, resources.

Others

• Coordinate with L&D Operations on stakeholder socialization, property communications and reporting requirements.

• Provide just-in-time reports when required by stakeholders.

• Execute governance processes for program design and content updates, participation guidelines, learning assignments, program localization, training program review and evaluation, and materials management.

• Manage queries in mailbox.

• Support global, regional and area learning and talent development initiatives as needs arise.

• Perform other duties as assigned to meet business needs.

Learning Deployment and Sustainment

• Support the team to create deployment plans that include timelines, resources, logistics, communications and change management.

• Work with the team to ensure deployment plans have a smooth uptake as well as sustainment plans to keep training programs fresh and relevant.

• Work with the team on developing implementation, sustainment, and measurement strategies to help transfer acquired knowledge to the job.

• Support the team in creating PowerPoints, workbooks, job aids and other program materials.

• Creating virtual instructor led training templates and guidelines.

Collaboration with SMEs

Establish rapport and relationships with SMEs from HR and Brands across GC, to support and drive execution of brand service culture and talent programs priorities.

CANDIDATE PROFILE

Experience

• Minimum of 1-2 years’ experience in training role.

• A hospitality/operations background will be an added advantage.

• Fluency in speaking and writing in English and Mandarin is required.

Skills and Knowledge

• Proficiency in standard software applications including Word, Excel, Power Point, Canva.

• Project management skills with ability to manage multiple tasks/projects.

• Ability to craft simple, clear, and concise content that is also grammatically correct; editing, comprehension and proofreading skills are a must.

• Strong oral and presentation skills.

• Strong customer service orientation with active listening skills, communication skills, people skills.

• Ability to problem solve with creativity whilst keeping focused on results and goals.

• Self-motivated with ability to take initiative action without relying on directions from others, whilst keeping direct manager informed.

• Ability to work well with others in team, showing good judgment, interpersonal relations, and adaptability.

• Ability to network and build relationships and rapport with stakeholders and team.

• Ability to exercise flexibility rather than rigid adherence to procedures to accomplish goals.

Education or Certification

• BA/BS degree required, Human Resources, Social Sciences, Business Management, or Hospitality preferred

PERFORMANCE CONTRIBUTIONS, COMPETENCIES & BEHAVIOURS

BUILDING RELATIONSHIPS

Co-worker Relationship

• Builds strong working relationships.

• Shares thoughts and feedback in a professional way.

• Considers how own behavior impacts others.

• Explains work in a way that encourages cooperation from others.

Customer Relationships

• Shows an understanding of customer expectations.

• Listens and responds to customers with empathy.

• Builds rapport and trust with customers to promote loyalty.

• Anticipates and quickly responds to customer requests or issues.

• Explains policies in a way that helps customers understand.

Global Mindset

• Helps others feel valued and included.

• Works well with others regardless of their background or characteristics.

• Models the Company culture of service, opportunity, respect, and fair treatment.

• Acts when others are treated unfairly or are not valued and respected for their unique skills.

• Listens to and acknowledges different ideas and viewpoints.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY

Organizational Capability

• Shows an understanding of how each role on the team contributes to the work.

• Shows an understanding of goals, processes, and reporting relationships within the department.

• Understands scope of own decision-making authority.

Talent Management

• Provides, seeks, and acts on constructive feedback.

• Shows an understanding of performance expectations.

• Works with manager to set and prioritize developmental goals.

• Builds relationships to attract top talent.

• Participates in the hiring process and helps with on-boarding new talent.

LEADERSHIP

Adaptability

• Stays calm and focused during stressful situations.

• Asks questions to understand why change is happening.

• Uses resources to help deal with change or challenges.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.