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Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. Major Tasks, Responsibilities & Key Accountabilities: -Provides customers with fast service -Follow the standard checkout process to ensure fast checkout -Remove small items from the customers cart -Invite customers into your lane and meet customers in the aisle when available -Learn to recognize that a line is anything more than one customer checking out and two more waiting -Notify the Head Cashier whenever lines form -Provide customers with friendly service -Offer a friendly greeting, smile and make eye contact with customers -Let customers know you will assist them shortly if helping another customer -Thank each customer by saying, Thank You for Shopping The Home Depot. -Assess the customers need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors -Give customers your full attention throughout the transaction -Process all transactions -Follow the standard checkout process to ensure accuracy and to prevent shrink -If assigned to Self-Checkout, actively monitor notification messages at the Cashier Station and assess the situation prior to over-riding -Follow SOP regarding cash handling procedures, including Self-Checkout -Monitor all entrances and exits, request proof of payment when necessary Nature and Scope: -Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface -The warehouse environment can be dusty and noisy -Doors are frequently open, causing drafts and interior temperature changes -Floors around work area may become slippery during wet weather conditions -May have to handle merchandise and work with tools with sharp edges -Passing forklifts emit gas fumes -Tools, supplies and related merchandise may contain hazardous materials -May have to occasionally work outdoors where temperatures and climate can fluctuate Environmental Job Requirements: Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors