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Principal Engineer, Service Delivery – Cyber Recovery as a Service

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Principal Engineer on our Cyber Recovery team at Managed Services in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Principal engineer you will be responsible for the management of the Cyber Recovery vault for multiple customers across the practice. You will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Operate as a subject matter expert on Cyber Recovery solutions within the Consulting practice, including managing large customer engagements, delivering technical Cyber Recovery workshops to customers, and interpreting/managing complex Statements of Work (SOW's)

• Have full oversight of Cyber Recovery solutions at all stages of the lifecycle - from initial requirement gathering/validation, through to solution design and delivery. Plan implementations and advance strategies for new initiatives

• Be responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentation

• Collaborate with teams of internal and external stakeholders around the clock to support and resolve security-related issues.

• Participate in the design and operational execution of the customer's disaster recovery process as required

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 8+ years of Networks, Firewalls, TOR switches and HCI experience, 2+ Years of relevant experience on Cyber Recovery

• Proven experience in a network administrator role, hands on experience in networking, routing and switching.

• Strong experience of infrastructure cyber security principles and firewalls (FortiGate, Palo Alto, Checkpoint, Sonic Firewall etc.)

• Deep understanding of the technology, protocols, and principles of network security.

• Practical knowledge of firewall policies, rules, and access control setup constantly improve the firewall rule set and configuration by staying ahead of the most recent cyberthreats and security trends through threat intelligence data analysis.

Desirable Requirements

• Experience on Hyper-Converged Infrastructure & Public cloud (AWS, Azure, GCP) is desirable

• Cisco Certified Network Professional (CCNP) certification

• ITIL v3 Foundation certification

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 5th April 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

Job ID: R241186

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations (https://jobs.dell.com/locations) page.