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Principal Engineer (IAM, ZScaler)

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Principal Engineer, IAM / ZScaler on our Professional Services team in Bengaluru / Hyderabad to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Principal Engineer you will be responsible to supporting and driving the Identity Access Management program by leveraging key technologies, IAM best practices. You will also be responsible for the implementation, management, and administration of the ZScaler environment.

You will:

• The Identity and Access Management (IAM) Engineer is responsible for supporting the Identity and Access Management (IAM) program, by leveraging key technologies, IAM best practices and working closely with internal and external teams.

• The key goals are to implement and maintain a solution to protect information resources against unauthorized use, and identify, analyze and resolve system design weaknesses.

• Coordinate and report on regular system maintenance and support which may periodically require evening, weekend, and on-call support.

• Work with architecture and security teams to use solutions that take into account the enterprise architecture strategies, business practices and constraints.

• Maintains system documentation and protocols to ensure that additions and modifications are thoroughly documented upon implementation.

• Leverage experience and knowledge to proactively engage in root-cause analysis and preventative projects.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Undergraduate degree with 8+ years of related professional experience, or equivalent experience, 5+ years of experience with administration and configuring SSO, MFA, Automation, Provisioning, de-Provisioning.

• Experience with IAM in both Cloud- and Hybrid-model environments, experience using Service Now to manage incidents, problems, and requests.

• Demonstrate extensive understanding of IAM concepts such as directory services, SSO, federation, MFA, provisioning, access re-certification, role-based access control (RBAC) and separation of duties (SOD)

• Experience with the following technologies

• Okta

• Sailpoint

• Zscaler

• Azure Active Directory, Microsoft Azure B2C

• Azure Lighthouse a plus

• Strong organization and planning skills to oversee the successful implementation of program deliverables and improvements.

• Willingness to work in flexible shifts to align with customer escalations / requirements / On-Call support.

Desirable Requirements

• Experience utilizing ServiceNow or another ITIL platform for incident and request management.

• Ability to document processes and lifecycle management of knowledge base documentation.

• Extensive experience in implementing the ZScaler platform.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30th April 2024.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

Job ID: R241208

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations (https://jobs.dell.com/locations) page.