Job Information
Autodesk Technical Support Specialist - AEC in Bengaluru, India
Job Requisition ID #
23WD73159
*Position Overview *
We are hiring a Technical Support Specialist for AMER shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their AEC & BIM, Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with BIM360 standards and workflows? Then we would like to hear from you! You will resolve customer issues reported to Autodesk by multiple modalities and other channels and documenting them in our Knowledge Base. You may also can be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University.
Shift Timing – It will be AMER PST (5:00 PM IST to 1:30AM IST
Work location - Bangalore, India with Hybrid work model (you are expected to relocate to Bangalore)
Reporting - You will report to Manager, Technical Support
Responsibilities
Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels
Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of important issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Escalate customer issues to our teams
Manage personal backlog of support requests
Manage customer expectations by providing updates on progress
Minimum Qualifications
Bachelor's degree or equivalent in Civil or Architecture
Experience with BIM 360, BIM docs and Revit in a production environment
Capability to "own" the problem (customer issue), troubleshoot and ability to solve or reduce the problem or escalate
Team player skills
Work in flexible working hours/Shifts. Current shift will be AMER-PST (10PM IST to 6:30AM IST)
You build customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build solutions to meet their expectations
The Ideal Candidate
Customer-focused
Build customer relationships and find customer-centric solutions with empathy
Clarify assignments, prioritising work and attending to detail to ensure work is done
Accountable
- Hold yourself and others accountable to meet commitments
#LI-SK1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.
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