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Laboratory Corporation of America Client Success Manager, LabCorp Employer Services in Bethesda, Maryland

LabCorp Employee Services is a subsidiary of Laboratory Corporation of America (LabCorp) . The integration of LabCorp and Covance in 2015 makes LabCorp the largest health care diagnostic company in the world. LabCorp operates in over 60 countries creating great opportunities for career growth and advancement across the world.

The Client Success Manager creates positive relationships with clients through excellence in day to day service delivery. Also, the Client Success Manager serves as the main point of contact for client accounts. This individual is responsible for the delivery of the client strategy and monitors data to ensure requirements are met.

If you are motivated by job satisfaction, LabCorp Employee Services is the place for you. Every day we make a difference. Come join an industry leader to grow your career .

Key Responsibilities:

  • Plan the execution of client strategies and coordinating with all internal functions to execute with excellence and alignment with client goals.

  • Accountable for client retention and client satisfaction for their designated book of business

  • Deliver services according to contractual requirements

  • Create and maintain client relationships

  • Influence client and internal timelines expectations, and proactively negotiates with internal resources to deliver on promises made, service level agreements and client expectations

  • Client relationship development 30%, Tactical 40%, Transactional 30%

Requirements

Required Education, Experience, Skills and Qualifications:

  • BA or BS degree

  • 5-7 years of relevant experience

  • Strong Microsoft Office skills (primarily Excel, PowerPoint, Word)

  • Highly detail-oriented writer and editor

  • Skilled at managing multiple hard deadlines at once with a keen sense of prioritization

  • Solid grasp of the corporate wellness industry

Preferred:

  • Master's Degree in Health Promotion, Exercise Science, Health Education, Health Communication, Public Health, Nutrition, or other allied health field with 3-5 years of experience managing multiple health promotion programs, preferably in corporate wellness.

Shift

1

Schedule

Monday through Friday 8am-5pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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