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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Opportunity

Job title: Customer Success Manager

Location: UK, Remote

Job Summary:

The Customer Success Manager (CSM) role is a key member of the Commercial team in the UK supporting all service lines. In partnership with Account Managers and Account Executives this role is accountable for the delivery of quality services, creating loyalty and retaining customers while creating revenue growth, either directly or indirectly in collaboration with their commercial colleagues.

Your role in our mission:

• Build and maintain customer relationships to understand the organizational business objectives and goals. Partner with key customer decision makers to structure partnership strategy as it relates to customer requirements

• Ensure frequent, tactical communication to enable superior customer satisfaction and to keep customers educated on emerging industry trends

• Proactively uncover additional contacts and key decision makers

• Assess assigned customer’s current and potential needs, determining appropriate Iron Mountain products and solutions.

• Responsible for business plans through understanding the clients; business model, planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the marketplace.

• Research of account status to prepare for contract negotiations. Responsible for assisting in the Renewal and executing on the Renewal process when needed.

• The Customer Success Manager (CSM) is responsible for providing administration support in all account selling activities working with their commercial colleagues

• Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue

Valued Skills and Experience:

• Previous experience in a customer focused environment would be a distinct advantage (Customer Service, Customer Care, Customer Experience or Account Management)

• Demonstrated ability of a customer focused approach

• Prior experience of working with a Customer Relationship Management (CRM) platform

• Proficient with oral and written communication

• Strong time management skills.

• A self starter, able to work in a fast paced, home based role

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

#LI- remote

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0074923