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HealthPartners/GHI Non-Union Position Summary Non-Exempt JOB CODE: 121920 POSITION TITLE: Research Technician DATE CREATED: DATE REVISED: January 1999 September 2022 DEPARTMENT: HealthPartners Institute REPORTS DIRECTLY TO: RPMO Supervisor Center for Evaluation and Survey Research Supervisor POSITION PURPOSE: Provide support to research and evaluation projects by assisting research teams and Center for Evaluation and Survey Research staff to gather information through telephone or mailed surveys, prepare mailings, maintain and update project databases, schedule research procedures, assist with one-on-one and group visits, assist with adherence activities, contact study participants and facilitate progress of study functions. ACCOUNTABILITIES: Interviews participants via phone following prescribed scripts and protocols Enters screening information to database. Schedules research procedures and informs staff. Prepares for one-on-one and group participant appointments (prepares meeting room, assembles documentation forms, checklists, lab materials, etc.). Facilitates appointments (collects forms, administers questionnaires, performs research procedures and measurements, schedules future appointments). Enters appointment information into database. Assists in preparation of mailed surveys. Prepares, mails and tracks communication as required. Maintains and follows timelines for project completion. Maintains and updates project documentation. Informs project team of participant experience and identifies improvement opportunities for data collection and recruitments. Assists with adherence activities. Supplies data for reports. Performs other duties as required. REQUIRED QUALIFICATIONS: (Minimum qualifications needed for this position) High School Diploma or equivalent Exceptional communication and customer service skills Attention to detail Strong organizational skills Ability to establish and maintain effective relationships with project staff and participants Ability to adapt to shifting priorities; Must demonstrate flexibility and judgment to handle unforeseen situations that may arise Ability to work with minimal supervision Strong computer experience PREFERRED QUALIFICATIONS: Associates Degree in a social science or health related field One year research experience; Knowledge of research methodology Experience with Microsoft Word and Excel Experience with REDCap or other data collection programs Experience with Epic scheduling Experience making telephone calls to clients, patients or members MAJOR CHALLENGES: The Research Technician/survey specialist will need to be comfortable calling potential research participants to introduce study and survey opportunities for a large portion of their workday. Satisfy the requirements of multiple study investigators/project managers or Center for Evaluation and Survey Research team members in delivering quality products within required deadlines. Must be very well organized, accurate and able to work within short deadlines. Must follow publication, proposal and project guidelines accurately and consistently. DECISION-MAKING: The Research Technician is expected to take the initiative on all job accountabilities with the support and consultation of the Research Investigators, Project Coordinators, Project Managers, RPMO Supervisors, or Center for Evaluation and Survey Research Supervisors. ADDENDUM FOR RPMO RESEARCH TECHNICIAN: REPORTS DIRECTLY TO: RPMO supervisor POSITION PURPOSE: Provide support to Project Manager and other members of the team with subject recruitment, subject information gathering, mailings, and updating databases and other administrative responsibilities to ensure efficient operations of the department. ACCOUNTABILITIES: Performs a variety of administrative tasks including copying, sending faxes, maintaining accurate files and records, answering telephone calls, taking messages, and arranging meetings. Sorts and distributes incoming mail. Prepares, mails and tracks maili gs for potential study candidates or active participants. Attends study meetings, conference calls and document minutes. Arranges meetings. Handles space procurement issues, obtains the necessary equipment. Prepares materials for presentations and meetings as requested. Works with Accounts Payable to ensure proper patient stipend reimbursement. Notifies Accounts Payable and Senior Project Manager of errors or problems and works toward resolution. Responsible for a variety of administrative projects requiring independent judgment and action. Serves as a backup to Recruitment Specialist as needed. Performs other duties as assigned. 121920TechResearch.doc COMPANY CONFIDENTIAL 3 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.