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Marriott Vacations Worldwide Food and Beverage Assistant Manager in Bonita Springs, Florida

JOB SUMMARY

Shift: 1st\2nd; must be available to work weekends and holidays.

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

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CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operation s

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

  • Provides excellent customer service to all employees.

  • Responds quickly and proactively to employee's concerns.

  • Uses coaching skills throughout the property.

  • Demonstrates self confidence, energy and enthusiasm.

  • Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.

  • Responds quickly and proactively to guest's concerns.

  • Understands the brand's service culture.

  • Sets service expectations for all guests internally and externally.

  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

  • Follows up to ensure complaints have been addressed to the guest's satisfaction.

  • Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

  • Complies with all corporate accounting procedures.

  • Assists GM as needed with annual Quality audit.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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