Job Information
Omni Hotels Assistant Front Office Manager in Boston, Massachusetts
Overview
The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.
Job Description
The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining (https://www.omnihotels.com/hotels/boston-seaport/dining) experiences, a scenic rooftop pool (https://www.omnihotels.com/hotels/boston-seaport/wellness/pool) , a luxury Breve Spa (https://www.omnihotels.com/hotels/boston-seaport/spa) , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!
Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.
To work closely with Front Office Manager, fellow Assistant Front Office Managers and Front Office Agents/Night Audit Team to ensure maximum Front Office operating efficiency.
Responsibilities
Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications
Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Four year college degree, preferably in the hospitality industry
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software
PERKS AND BENEFITS:
A culture of fun, inclusion, and growth
Complimentary meals
Health Insurance and matching 401(k) after one year
Generous Paid Time Off offered
Performance-driven, ALL-IN culture
Discounted associate rates at Omni properties nationwide
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
Job LocationsUS-MA-Boston
Posted Date1 week ago(4/25/2024 8:55 AM)
Requisition ID 2024-108889
of Openings 1
Category (Portal Searching) Front Office Operations