Job Information
Children's Hospital Boston Patient Experience Representative- Urology Hybrid Bos + Waltham in Boston, Massachusetts
74893BRJob Posting Title:Patient Experience Representative- Urology Hybrid Bos + WalthamDepartment:UrologyAutoReqId:74893BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)Please note- we are looking for someone who can go to our Waltham office occasionally.
Job Summary:
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities:
Customer Service: Provides positive support to patients and families, resolves inquiries, and assists with complex issues.
Patient Registration/Admissions/Discharge: Monitors clinic activity, manages patient documentation, and facilitates payment processing.
Scheduling: Coordinates patient encounters and procedures, optimizing resource utilization and patient flow.
Patient Flow Coordination: Participates in shift handoffs and team huddles.
Administration: Manages telephone communication, clerical tasks, and medical records.
Technology: Utilizes office technology and enrolls patients in the patient portal.
Process Improvement: Actively contributes to departmental and organizational initiatives.
Requirements:
High School Diploma/GED
Basic computer skills and customer service experience
Skills:
Strong interpersonal and communication skills
Attention to detail and accuracy
Ability to work with diverse groups
Physical Requirements:
Regular sitting, stooping, and bending
Fine manipulation with hands
Proofreading and data entry
Blood borne Pathogen Category: No potential exposure.
Hours: 8:30-5pm M-F
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid