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Description

HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta

• Growing this year, possibly 10-15 growth roles

• Need a Tier 1 support tech to support their office move from their lease is up

• Skills needed: hardware set up experience, office move experience, basic IT troubleshooting

experience, basic help desk experience

• Soft skills: customer service, professionalism, good attitude

• Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and

setting up their tech room, troubleshooting level 1 tickets (monitor not turning on, login issues, webcam isn’t working, setting up peripherals, plugging in equipment)

• Job is from May 28-June 14, possibly extension of a week or two

• 28th they will work remote and get up to speed

• 29th – 14th will take place solely at their new office – 225 Franklin Street. They never really

need to go to the old office

• Project is in two phases – May 29 – May 31st will be setting up new workstations and

unpacking. Next two weeks will be an extra set of hands of IT Tier 1 support tickets

• They will not be “moving” the equipment, just unboxing and setting it up

• They will be doing some Tier 1 troubleshooting

Requirements

Top Skills

• 0-2 year person or 3-5 is fine (as long as they wont get bored and be a flight risk)

• Hardware set up experience

• Office/workstation set up experience,

• Professionalism and customer service

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