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_About the Office of the Comptroller_ The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and recorded in compliance with accounting standards. We also oversee capital assets, federal funding inflows, and other transactions. We also own and maintain statewide payments and payroll systems, safeguarding critical financial information. We operate in support of our partners, the financial staff at more than 150 departments and agencies across the Commonwealth. As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability. The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c. 7A. _About Business Enterprise Systems Transformation (BEST) Program_ The Commonwealth of Massachusetts is undertaking a multi-year project known as the Business Enterprise Systems Transformation (BEST) Program to implement a comprehensive Enterprise Resource Planning (ERP) software solution that will support a wide range of business functions used by all state agencies. The initial scope of the project is to implement functionality that supports Financial Management of the Commonwealth by replacing its core financial and accounting system, currently known as MMARS, which is used by 150 state agencies. It is envisioned that the new solution will also include additional modules that support a full software suite capable of addressing government business needs including Human Capital Management, Payroll and other capabilities that will provide the Commonwealth with the capacity to migrate other applications to a single solution platform over time should it elect to do so. The BEST Program will begin with Phase 1 implementation of a new Financial Management and General Ledger solution over an 18–24-month period beginning in the first quarter of calendar year 2023. It is the Commonwealth’s intent that the ERP solution will be delivered as a SaaS (cloud) solution that will replace the Commonwealth’s current heavy investment in highly customized software housed “on premise” on virtual or physical servers. The BEST Program is jointly sponsored by the Secretary for Administration and Finance, Comptroller of the Commonwealth and the Secretary of Technology Services and Security. This job posting is being issued through the Office of the Comptroller. More information can be found atwww.mabest.org. _Position Summary_ The Business Enterprise Systems Transformation(BEST) Quality Assurance Tools Manager(QA/SDLC) will manage and administer the Program's Quality Assurance toolsets including Jira, Microsoft 365 features, and other 3rd-party tools and add-ons. The role includes creating dashboards and metrics reports, managing integration of various 3rd-party tools and add-ons, customization of tool features, conducting proof-of-concept activities, and incorporating participant feedback. The position also requires preparing agendas, taking meeting minutes, and following up on action items. The successful candidate will need a strong understanding of Jira's capabilities and must collaborate with stakeholders to ensure the system meets business needs. Strong problem-solving skills, attention to detail, and a passion for continuous improvement are necessary for success in this role. This position reports to the BEST Quality Assurance Team Lead. _Specific Duties_ * Manage and administer JIRA, Configure Microsoft 365, and other 3rd party tools and add-ons used in Software Development activities. * Develop and maintain dashboards and metrics reports to track and analyze program activities. * Integrate SDLC tools with other 3rd party tools and add-ons used for BEST program activities. * Perform user administration activities such as create, manage, and delete users, and assignment to relevant groups and projects. * Create, configure, and manage SDLC projects, including custom fields, workflows, issue types, and permission schemes. * Define and manage workflows, including status transitions, notifications, and validations. * Customize screens, fields, and issue types to meet BEST Program needs. * Create and manage reports and dashboards to track project progress and provide visibility into the overall health of the program. * Plan and perform upgrades, patches, and maintenance tasks, and ensure that the system is up-to-date and secure. * Provide mentoring, training and support to Jira user community, and act as the primary point of contact for Jira-related issues and questions. * Ensure tool sets are compliant with organizational policies and industry regulations, and implement processes to ensure data quality, integrity, and security. * Maintain synchronicity between Sandbox and Production Environments. * Prepare agendas for QA meetings and take meeting minutes. * Follow up on action items and communicate with stakeholders to ensure they are addressed in a timely manner. * Participate in continuous improvement initiatives to optimize SDLC tools and processes. * Develop and maintain documentation and knowledge base for SDLC tools and processes. * Other tasks as directed by the QA Lead. _Required Qualifications_ * Demonstrated Jira administration skills. * Strong understanding of SDLC tool sets and methodologies. * Experience in creating dashboards and metrics reports. * Knowledge of industry leading 3rd-party tools and add-ons used in SDLC activities. * Ability to work collaboratively with stakeholders including Commonwealth staff and solution integrators. _Preferred Qualifications_ * Excellent communication, documentation, and interpersonal skills. * Detail-oriented with strong problem-solving skills. * Strong organization and time-management skills. _MinimumEntranceRequirements_ * Bachelor's degree in computer science, system analysis or a related study or equivalent experience. * Minimum of three years’ experience administering Software Development Life Cycle tool sets. _Salary Range:_* $110,000 - $ 120,000 * This is a management position level VIII. Annual compensation will be negotiated with the candidate based on years of relative experience. _Benefits Package_ CTR is pleased to offer a comprehensive benefits package for its employees and managers. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process. The overall benefits available include paid vacation, sick and personal leave time, health, dental and vision insurance through the Commonwealth’s Group Insurance, and optional pre-tax Health Savings Account plans. Details of the various plans and the cost split between employer and employee may be reviewed by looking at the Group Insurance website,https://www.mass.gov/orgs/group-insurance-commission and/or as part of the interview process. CTR employees also participate in the Commonwealth’s State Retirement Plan, which may become a Defined Benefit Plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information:http://www.mass.gov/treasury/retirement/state-board-of-retire/ In addition, CTR provides employees the opportunity to elect life insurance, long term disability insurance, deferred compensation savings, tuition remission, pre-tax commuter account plans, along with other programs.This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the Federal Government. _CTR Hybrid Work Model_ CTR began operating its hybrid work model on November 1, 2021. Under this policy, employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR’s Boston office and may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the telework policy. Under this policy, all employees must be able to report to the Boston office with little or no notice, even including the same workday should an exigent circumstance arise. Therefore, reasonable proximity to the office is necessary. CTR does not reimburse employees to travel to the office. In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily on-site role may be necessary. _Hours_ Hours of work are Monday through Friday, except for holidays, on a full-time basis, with a compensated workday of 7.5 hours per day (37.5 hours per week). A selected candidate’s exact schedule may be set with the direct supervisor. Overtime, night, and weekend work schedules will be set with the position’s direct supervisor. _Commitment to Diversity_ CTR is committed to building a diverse staff at all levels across its entire agency. CTR IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. _Application Process_ The Office of the Comptroller encourages interested candidates that meet the minimum entrance requirements and qualifications to apply for this position. Interested candidates must submit their materials electronically, byemailno later than 5:00 pm, onJune 9,2023. Submissions should include the following: · a letter of intent, · resume, · a list of relevant data and change management initiatives led by the candidate, · two business writing samples, and · three professional references. Your application package should be submitted to: CTR-HR@mass.gov_ Applicant packets will be reviewed and considered on a rolling basis so interested applicants are encouraged to apply as soon as possible. Late submissions are reviewed at the discretion of CTR. Please include position title and position number in the subject line of your submission. BEST Quality Assurance Manager, FY23-034 *Required Background Check – Including Tax Compliance* CTR requires a background check on all prospective employees as a condition of employment. Candidates should know that the background check is not initiated until: 1. A candidate is invited to a second or subsequent interview and 2. The candidate has signed the Background Check Authorization Form and related releases. This background check includes: o a Criminal Offender Record Information (CORI) check, o Commonwealth Department of Revenue state tax compliance. Candidates with advanced degrees and professional licenses may have these credentials verified. Individuals other than those references provided by a candidate may be contacted in the course of completing a full background and qualification check. *Further Information* To learn more about the BEST Program, please visit the Program web site at: https://www.mabest.org/. Please visithttps://www.macomptroller.org__for more information about the Office of the Comptroller. *About the Office of the Comptroller* The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and recorded in compliance with accounting standards. We also oversee capital assets, federal funding inflows, and other transactions. We also own and maintain statewide payments and payroll systems, safeguarding critical financial information. We operate in support of our partners, the financial staff at more than 150 departments and agencies across the Commonwealth. As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability. The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c. 7A. *About Business Enterprise Systems Transformation (BEST) Program* The Commonwealth of Massachusetts is undertaking a multi-year project known as the Business Enterprise Systems Transformation (BEST) Program to implement a comprehensive Enterprise Resource Planning (ERP) software solution that will support a wide range of business functions used by all state agencies. The initial scope of the project is to implement functionality that supports Financial Management of the Commonwealth by replacing its core financial and accounting system, currently known as MMARS, which is used by 150 state agencies. It is envisioned that the new solution will also include additional modules that support a full software suite capable of addressing government business needs including Human Capital Management, Payroll and other capabilities that will provide the Commonwealth with the capacity to migrate other applications to a single solution platform over time should it elect to do so. The BEST Program will begin with Phase 1 implementation of a new Financial Management and General Ledger solution over an 18–24-month period beginning in the first quarter of calendar year 2023. It is the Commonwealth’s intent that the ERP solution will be delivered as a SaaS (cloud) solution that will replace the Commonwealth’s current heavy investment in highly customized software housed “on premise” on virtual or physical servers. The BEST Program is jointly sponsored by the Secretary for Administration and Finance, Comptroller of the Commonwealth and the Secretary of Technology Services and Security. This job posting is being issued through the Office of the Comptroller. More information can be found atwww.mabest.org. *Position Summary* The Business Enterprise Systems Transformation*(BEST) Quality Assurance Tools Manager*(QA/SDLC) will manage and administer the Program's Quality Assurance toolsets including Jira, Microsoft 365 features, and other 3rd-party tools and add-ons. The role includes creating dashboards and metrics reports, managing integration of various 3rd-party tools and add-ons, customization of tool features, conducting proof-of-concept activities, and incorporating participant feedback. The position also requires preparing agendas, taking meeting minutes, and following up on action items. The successful candidate will need a strong understanding of Jira's capabilities and must collaborate with stakeholders to ensure the system meets business needs. Strong problem-solving skills, attention to detail, and a passion for continuous improvement are necessary for success in this role. This position reports to the BEST Quality Assurance Team Lead. *Preferred Qualifications_* * Excellent communication, documentation, and interpersonal skills. * Detail-oriented with strong problem-solving skills. * Strong organization and time-management skills. *Job: Information Systems and Technology *Organization: Off of the State Comptrollers *Title: *Quality Assurance Tools Manager Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 230006OG