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Job Description

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function could include: order entry/management, operating customer procurement systems, dry ice delivery, stockroom management, inventory management, and lab operations.

What will you do?

Inventory Management:

• Restocking of lab consumables and solvents at designated inventory locations

• Provide status of back-orders and expedite as vital

• Work with end users to right-size inventory levels and product mix

• Perform on-site program replenishments and disbursements.

• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

• Follow well-defined procedures as outlined by Best Practices, SOP’s & work instructions.

• Take direction from Site Supervisor regarding daily duties.

• Properly communicate any customer issues or potential problems

• Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

• Perform other duties as assigned by management.

• Deliver dry ice to appropriate spaces and bins.

Order Management:

• Perform ordering of supplies on behalf of end users

• Provide general customer service on site

• Provide options for product standardization and low-cost alternatives

Support the Quality Management System by:

• Development, maintenance, and adherence to work instructions, standard operating procedures, and the expectations of our customers.

• Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.

• Complete all planned or unplanned quality & compliance training requirements within defined deadlines

• Support customer facilities teams with requests, not limited to conference room setups, hanging pictures and whiteboards, and assisting with lab moves

• Provide technical expertise and training to a diverse cross-functional team.

• Independently makes decisions and uses available resources to meet customer requirements.

• Analyzes/maintains/reconciles various reports to ensure customer and Thermo Fisher requirements are met.

• Shows strengths in assembling, presenting, and explaining job or site-specific performance metrics

• Promotes personal growth and development by independently staying abreast of new policies and enhancements

• Listens to customer concerns, and quickly identifies course of corrective action with a goal of first call resolution within established turnaround times.

• Engage in process improvement activities

• Attend required training sessions.

How will you get here?

* Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

Education

High school diploma or equivalent required.

Associate Degree, Biotechnology Course Certificate preferred, or a combination of education and experience that demonstrates the required skills, preferred

Experience

1+ years of related experience within a laboratory setting is preferred.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently

• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.

• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

• Must be able to work overtime as required.

Physical Requirements / Work Environment

Works primarily (sometimes independently) at customer locations, in office environments, around shipping/receiving docks, stock rooms, storage locations, and laboratory environments.

Regularly required to walk/stand for 75-85% of the day.

May pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc).

Must possess motor skills appropriate to the task.

Capable of lifting, pushing and pulling 50 lbs pounds consistently.

May be required to use material handling equipment such as push carts and pallet jacks.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.