Job Information
Empower Sr Spec IT Service Center - Boston MA in Boston, Massachusetts
414654BR
Auto req ID:
414654BR
Company:
Empower
Job Code:
IT Information Technology
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:
Provide leadership and oversight of a work area and front-line employees in an operational environment
Serve as a subject matter expert on safety, service and procedures
Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Ensure consistency on operational service and product delivery
Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
Support standard work and continuous improvement processes
Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
Assess and delegate the appropriate work assignments to front-line employees
Provide front-line employees with regular mentoring, feedback and recognition as appropriate
Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
Complete all required regulatory and Company required documentation of activities
Participate in collateral projects
Position Title:
Sr Spec IT Service Center - Boston MA
Job Category:
Information Technology
Minimum Education Required:
Bachelors
Certificates/Security Clearances/Other:
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer • Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.
City*:
Boston
Additional Qualifications/Responsibilities:
What you will bring:
Possess practical work experience equivalent to 2+ years in support services experience in IT (Help Desk and/or Desktop Support preferred but not required)
Good interpersonal skills
Strong written and verbal communication skills; able to communicate with tact and diplomacy
Effective at gathering and synthesizing information from multiple parties
What will set you apart:
BS or BA degree in computer science or related field
Strong attention to detail, organizational, and prioritization skills
Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality in a mature and non-judgmental manner
Self-starter who quickly learns new business processes, systems, and tools
Ability to make decisions related to production support processes and changes as necessary in order to meet the needs of our customers in a timely manner
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
Base Salary Range
$61,200.00 - $84,075.00
State*:
Massachusetts