Job Information
House of Blues Ticket Taker - Leader Bank Pavilion (Seasonal) in Boston, Massachusetts
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Leader Bank Pavilion’s Ticket Taker team play a key role in controlling venue access and providing front line guest services during our concert and commencement season. We are hiring now for our May 2024 – October 2024 season. Ticket Takers welcome our guests to the venue , scan tickets , and provide guest services under the direction of the Guest Service Lead, Operations Manager, and General Manager.
Event shifts are typically in the evening, although some events will take place during the day. Evening availability is required.
WHAT THIS ROLE WILL DO
Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way
Adapt to the varying needs of our diverse artists and audiences
Greet guests, scan guest tickets upon entry to the venue , answer guest questions accurately , assist guests with locating their seats and examines tickets for entry to various seat ing areas around the venue during the event.
Ability to use electronic scanning equipment and understand digital ticketing to offer guests the most efficient ingress possible.
Maintain working knowledge of Ticketmaster scanners and devices used in this role. Work with IT to resolve Ti cketmaster scanner issues as needed.
Maintain working knowledge of venue ticketing policies and guest services strategies related to admission and ticketing. Enforce policies and ensure all guests entering the venue have valid admission.
Assist with keeping the venue safe, clean and presentable to internal and external guest s .
Help guests with accessibility needs, such as helping with seat accommodations or wheelchair escorts.
Guide guests to exits or provide other instructions or assistance in case of emergency.
A ssist in verifying staff credentials to generally restricted areas.
Provide guest service by greeting and assisting guests and responding to guest inquiries and complaints. Maintain working knowledge of guest services programs and service recovery practices.
Responsible for maintaining a fun, friendly, and safe environment throughout the venue ; . uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
Ability to work with a diverse group of co-workers and develop strong working relationships across all departments
WHAT THIS PERSON WILL BRING
At least 1+ year in a guest service role preferred
Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures.
Strong verbal and written communication skills
Strong team player with ability to collaborate and establish strong working relationships with internal and external partners
Passion for and proven experience building a diverse workplace by utilizing diversity job platforms, partnering with diverse colleges and community organizations
Ability to multi-task within a fast-paced environment
Action-oriented and results-driven individual
Passion or interests in music, technology and media
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife . As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.