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Description:

One of our largest global biotechnology companies that develops and commercializes transformative therapies targeting cancer to make a meaningful difference in people’s lives is looking for a dedicated desktop support technician to join their team. Their Desktop Support team is in need of a Tier 1/2 hardware and software support for remote and internal employees through phone, email, remote access and desk side visits. They are a Windows 7/10 environment; hardware is predominately Dell and HP along with iOS and Android.

Basic Function/Responsibilities:

• Tier 2 Hardware and software support for remote and internal employees through remote access, phone or desk side visit

• Tier 1/Tier 2 Hardware and software support for lab computers

• Create work orders in a help desk system, dispatch work orders to other support technicians and IT groups

• Assess and escalate serious or unusual problems to the appropriate IT group for resolution

• Windows 7 and 10 Support in a network environment

• Diagnose and support hardware failures, operating system, application issues and network connectivity

• Provide work order status reports and metrics to management

• Monitor help desk workload and prioritize work orders effectively

• Develop, test and implement solutions to problems detected during troubleshooting

• Assess training needs and develop new training or self-help materials

• Manage user accounts and phone accounts

• Follow standard operating procedures, create and revise documentation as needed

• Mobile device support including set up, deployment and support

• Update inventory records for end users, hardware and software

• Monitor, diagnose, repair and run preventative maintenance on computers

• Provide in depth customer training and training materials

• Hardware and software ordering

• Working with other team member on projects

• Ordering computing peripherals

• Working with vendors

• Off hours On-Call support when scheduled

Skills:

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Technical support, Office 365, O365

Top Skills Details:

Desktop,Windows 10,Support,Troubleshooting,Hardware,Active directory,Windows,Customer service,Technical support,Office 365,O365

Additional Skills & Qualifications:

Required Experience:

• 3+ years supporting mobile devices and computer hardware

• 2+ years supporting lab computing environment

• User account management

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.