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About the job

A new opportunity has become available as Digital Head e-Commerce. In this role, you will be responsible for accelerating Sanofi’s Digital Transformation and delivering Business Impact through a Best-in-Class customer on-line buying experience. You will also lead the Digital Product Line driving executional excellence across Sanofi, for all GBUs, and are responsible for defining, leading and implementing strategic initiatives in eCommerce in close partnership with senior business leadership in order to maximize revenue for the company.

Our Team

Sanofi’s Digital Business Horizon 2030 will deliver best-in-class and first-in-class science faster to patients. Deeply connected to Sanofi’s corporate Strategy, e-Commerce plays a strategic role in enabling Sanofi’s Go-to-Market Transformation delivering competitive advantage for key Products through a Best-in-Class buying experience and by supporting Product Launches. Sanofi aims to have expected growth of e-commerce (> 25 % CAGR until 2026 and beyond) across the global business units.

Main Responsibilities

The Global Head of Digital eCommerce within Digital GBU is accountable for accelerating Sanofi’s Digital Transformation and delivering Business Impact through a Best-in-Class customer on-line buying experience.

The Digital Head of e-commerce leads the Digital Product Line driving executional excellence across Sanofi, for all GBUs, and is responsible to define, lead & implement strategic initiatives in eCommerce in close partnership with senior business leadership in order to maximize revenue for the company.

• Set direction and make decisions related to Sanofi’s eCommerce Digital activity & associated Product Line to

• Refine Sanofi’s cross-GBU strategy of Where & How to Play in eCommerce in Top & Scale Markets with senior leaders, validated by executive governance (Digital Tower)

• Establish a business-driven Digital Product Vision & Strategy meeting strategic business objectives, delivering Best in Class customer experience & enabling agility and innovation at scale. To be led in collaboration with Digital Architecture and eCommerce Delivery teams

• Translate strategy into Strategic Programs & Roadmaps such as US OneShop

• Ruthlessly prioritize across all demands & allocate resources frugally (build & run)

• Set targets for end-to-end operational OKR/ KPIs (availability, performance) with digital teams responsible for foundational solutions (SAP, Middleware, Data)

• Validate Product Line evolutions.

• Implement a streamlined Glocal digital operating model providing clear accountabilities & flawless execution & operations in alignment with glocal eCommerce business teams

• Communicate on strategic objectives & value delivery to build enterprise awareness

• Is accountable for all eCommerce Solutions including lifecycle, design, development, across all service providers

• Work with Cybersecurity and compliance team to ensure adherence to global legal, regulatory, and ethical standards.

In addition, the role is accountable to

• Shape Sanofi’s vision of Best-in-Class eCommerce customer experience, with Consumer Experience team, leveraging external benchmarks & research.

• Drive Strategic Programs & Roadmaps with business & digital stakeholders, delivering on commitments.

• Assess market demands with Digital Market leads & test potential new offers, epics & features

• Lead business & digital Glocal governance for joint decision making & value realization

• Define & track robust Impact OKRs/ KPIs, using feedback to drive product enhancements.

• manage eCommerce Solution evolutions & upgrades, ensuring compliance & upgrades

• ensure flawless integration with iShift (SAP) & other major digital initiatives (US, France, others)

• operate & support eCommerce Solutions in close collaboration with business eCommerce, customer service & AIMS external support teams

• manage incidents and problems

The role will be a reference for Outside-In view on e-Commerce, continuously following customer & market evolutions, best practices & emerging technologies across industries, working with Consumer Experience, Digital Innovation, Global and Local Trade and Business teams among others.

With business stakeholders the role will refine cross GBU/Global Business Unit eCommerce Impact KPIs & targets, such as Customer Satisfaction, Sales Conversion Rate, % of Online Sales, & BOI, building robust automated KPI tracking capabilities to enable a data driven approach. This involves setting up an eCommerce KPI data ecosystem spanning across multiple digital solutions including but not limited to SAP eCommerce, SAP, Google Analytics, Qualtrics, Snowflake & PowerBI.

Ways of working

• You will be a member of the Global Digital GBU Leadership Team.

• You will foster partnerships and close collaboration between cross-functional teams (GBUs, Digital) and drive structured ways of working between teams to provide maximum value and efficiency to business teams.

• You will empower your teams to set up lean but effective teams and efficient local governance.

• You will build and develop a team that uses complementary strengths and develop dedicated, strong, diverse leaders.

• You will continuously work with GBUs & markets to deliver the e-commerce value as a true partner in enabling business growth.

Job Skills & Competencies

• Experience :

• Digital Strategy and Governance

• Business Case and Value Realization Tracking

• Digital Product, Portfolio & Program Leadership in Commercial Systems

• Experience in IT Solutions or in a business leadership role accompanying IT solution development is required

• Experience in eCommerce Digital Product leadership in or outside of Pharma industry

• Experience running UX initiatives and/or leading AI or Big data initiatives

• Knowledge of Sanofi business stakeholders & ecosystem

• Soft skills :

• Leadership and Strategic Thinking & Impact Focus

• Business Partnering & Consulting

• Stakeholder Management

• Agile Mindset and Practices

• Effective and Inspirational Communications

• Multi-cultural Transversal Collaboration

• Thoughtful Risk Taking

• Diverse and Inclusive Decision Making

• Rapid Learning

• Change Management a plus

• Technical skills :

• Business Acumen for Healthcare market context for eCommerce in Top Markets (commercial and trade drivers, competitive and regulatory landscape)

• Knowledge of Pharmaceutical Product lifecycle, processes, functions and solutions (Market Access, Commercial, Trade, Medical, Supply Chain)

• Knowledge of Sanofi portfolio & business stakes a plus

• Knowledge of eCommerce & Related Solutions (SAP, Contracting & Pricing, Data solutions)

• Digital Planning processes (Strategic, Long Range & Workforce Planning, Budget, Portfolio)

• Digital Product Management & Consumer Experience

• Data & Analytics

• IT Lifecycle Management, Software Engineering & Quality Practices

• Education : Advanced Scientific, Business or Engineering Degree

• Languages : English a must, French a plus, other languages a plus

These leaders will be working in project mode to design the proposed organization that will be implemented at a later stage. The implementation will start with respect to the relevant local social processes (ces managers travailleront en mode projet pour définir le modèle d'organisation qui serait mis en oeuvre ultérieurement, en conformité avec les processus sociaux applicables)”

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !