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Apprentice - Information Communication Technician - Support Technician Level 3 - Bristol

Job Req ID: 26286

Posting Date: 19 Apr 2024

Function: Apprentices

Unit: Networks

Location:

Assembly, Bristol, United Kingdom

Salary: 21,000.00

Support Technician Information Communication Technician Level 3

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.

This is your chance to make a real difference to the world. Grab it.

About this role

Support Technician (Information Communication Technician Level 3)

What you'll be doing

Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Service Management Practice, within Network Services Operations, play a key part in making sure that continues.

Your role as an apprentice in the Service Management Practice will be to ensure that our core Service Management Processes continually add value and deliver the best possible experience for our customers, colleagues and partners through effective service design, service transition and service operations.

Throughout the apprenticeship, you’ll get the opportunity to work in multiple teams to ensure a holistic knowledge of the department. These include:

• Service Design & Introduction – introducing new services via projects

• Change Enablement – facilitating the deployment of operational changes

• Configuration & Knowledge Management – planning, identifying, controlling, and verifying our services and assets

• Complex Investigations – the interface between Customer Services and Mobile Operations for technical fault escalations

• Surveillance – ensuring BT’s live services are monitored and faults restored promptly

• Problem Management – carrying out root cause analysis of incidents and service failure investigations

• Automation Team – automating common tasks to ensure maximum efficiency

This role is available in the Networks part of our business.

About the apprenticeship you’ll study for

As a Support Technician, you’ll study for a Level 3 apprenticeship called Information Communication Technician. Your apprenticeship will last for 18 months. You’ll spend a minimum of 20% of your time learning and studying.

Location

Bristol

Entry Requirements

5 GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths.Equivalent qualifications are also accepted. Please note you can only apply for one role on our graduate or apprentice programmes.

Starting Salary

£21,000