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Job Number 24058104

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Guest Relations and Club Lounge Manager

Job Summary

The completion of all tasks has to be verified under consideration of all The Ritz- Carlton Standards, and the Philosophy of The Ritz- Carlton: „We are Ladies and Gentlemen serving Ladies and Gentlemen.” The Guest Relations and Club Lounge Manager at The Ritz-Carlton Budapest, is responsible for managing guest services, ensuring quality, and meeting guest's expressed and unexpressed wishes. The Manager ensures a positive guest experience to create The Ritz-Carlton guests for life.

Key Objectives

• The Manager plays a crucial role in ensuring guest satisfaction by providing personalized service and fostering trust among associates.

• The main tasks involve overseeing daily operations, and providing training and coaching to foster continuous improvement and growth. Develops specific goals and plans to prioritize, organize, and accomplish the anticipation of our guests’ needs and wishes.

• Maintains strong working relationships, and enforces guest experience and safety policies.

• Oversees the Guest Relations and Club Lounge departments, ensuring professional appearance and cost control.

• The Manager empowers employees to provide personalized customer service, observing service behaviors, and interacting with customers to gather information regarding their overall satisfaction.

Education and Experience

• High school diploma or GED; at least 2 -3 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.