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Marriott Senior Housekeeping Supervisor in Budapest, Hungary

Job Number 22105621

Job Category Housekeeping & Laundry

Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary

Brand The Ritz-Carlton

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Budapest is based within a 19th century heritage building and it is located in the very heart of Budapest blending elements of tradition and with modern touches.

Who are we?

At The Ritz-Carlton, Budapest our highest mission is to provide genuine care and comfort for our guests. To provide personalized service for our guests and to inspire their life’s meaningful journeys we hire amazing Ladies & Gentlemen who are passionate about hospitality and are willing to go the extra mile to create WOW moments for our guests.

Who are we hiring?

Are you passionate about hospitality? Are you looking for a place that inspires you and makes you proud to come to work? Are you willing to work in an international environment? Are you ready to work at the first luxury hotel of the Marriott International in Hungary? Are you willing to be part of the largest hotel company of the world?

Why working for us?

At The Ritz-Carlton, Budapest you do not only work for an iconic brand and take your career to a new level but you will get benefits from the below:

  • Shift allowances on top of your base salary

  • Training opportunities – from learning a new language to acquiring knowledge of other departments

  • Transfer opportunities around the world within the Marriott International

  • TakeCare Wellbeing activities

  • Employee Recognition (staff parties, employee of the quarter celebrations etc)

  • Travel allowances

  • Meals on duty, Uniform and Laundry services

  • Discounted room, F&B and Spa prices

  • Discounted Breakfast at Budapest Marriott properties

  • Referral Scheme

  • Discount at the following outlets at our property: Bobby Brown, Le Parfum - Zólyomi Zsolt, Twinset, Jo Malone

  • Local Marriott Benefit Card: various benefits provided by our partners like Vapiano, Sugár Bowling & Pub, Dumaszínház, VR Park Budapest, Paniq Room, Estée Lauder, Capital Circus of Budapest, Vígszínház, National Theatre, Flashkart Gokart, Bringóhintó, Amazing Metal Art Gallery, Neverland Escape Room

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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