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BT Service Request Management Professional - SME in Budapest, Hungary

What you'll be doing:

  • Supporting team members if needed, handling escalations

  • Substituting team manager if needed

  • Making sure SOPs and Wis are maintained

  • Acting as first point of escalation during the service request journey

  • Keeping customer satisfied

  • Mentoring, training team members

  • Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:

  • Focusing on the objectives and the required outcomes of the processes while delivering a service

  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

  • Taking the responsibility and taking care of the consequences of making a decision

  • Ability to find root causes of problems and to focus on their quick and efficient solution

  • basic leadership skills is an advantage

  • ability to substitute the team manager if needed is an advantage

Professional skills:

  • CNSP contract specific knowledge is an advantage

  • Escalation skills

  • Taking ownership and responsibility for result of decisions

  • Excellent problem solving skills

  • Mentoring skills

Language skills:

  • English on a fluent level

Find out more about the most attractive service centre of Hungary, follow us on Facebook ( !

Our efforts to become a really good place to work have been honoured with the following awards:

  • Family Friendly Mentor Company (2017, 2018, 2019, 2020)

  • Family-friendly Company (2012, 2014, 2016)

  • Best Workplaces Award 2020 by Szerethető Munkahelyek

  • Special Award on ‘Open Spotlight Award 2020’ by

  • Best University Programme in Hungary Award - (2018)

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

Create and submit your application by clicking the Apply Online button below or check out our other live vacancies here ( and find a better match!

In case we choose you for one of our open positions, we may request a non-criminal record (erkölcsi bizonyítvány) from you. For further details and legal terms of employment in BT Hungary, please visit this link ( .


COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

Job: Customer service

Title: Service Request Management Professional - SME

Location: Hungary-Budapest

Requisition ID: 162220