Job Information
The Estee Lauder Companies Telecommunication Expense Coordinator in Budapest, Hungary
Telecommunication Expense Coordinator
Brand: Estée Lauder Companies
Description
The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
Do you want to work for one of the world’s largest luxury beauty brands?
Do you want to work for a company that delivers value to its customers on a daily basis?
Do you want to join a talented, multi-lingual and fun team?
We are looking for a
Telecommunication Expense Coordinator
to join our team in Budapest!
The Role:
As a team member, you will assist with migration from fixed lines to MS Teams in offices, handle user support for Teams migrations and run reports on cost optimizations on weekly and monthly bases regarding telecommunication costs, and keep data clean by following data governance and quality processes.
Qualifications
Responsibilities
Follow customer processes and standard operating procedures to process the following:
Setting up new users, phone lines
Searching for fixed lines in all our global offices that can be disconnected.
Decommissioning/ disconnecting users from legacy systems
Assistance with migration to MS Teams
Cost allocation based on location
Building inventory of providers and users
Troubleshooting billing issues
Provide support to user requests, via phone, chat or e-mail
Demonstrate responsiveness and sense of urgency in all customer interactions
Research issues by collaborating with other internal resources when a solution is not readily available
Identify, escalate and/or redirect priority issues to product owner as needed
Stay current with application updates to provide support to our internal customers (ELC Employees)
Requirements
High-level understanding of telecommunication (mobile and fixed lines) architecture
Experience providing customer support during system migration
Preferred experience with billing of telecommunication field
Proficiency with MS Office (Word, Excel, Visio and PowerPoint)
Proficiency with SharePoint
Effective communication skills, including listening, writing, and speaking in English
Strong analytical, problem-solving, and interpersonal skills
Ability to work independently
Ability to lead training sessions with confidence
Availability preferred for the majority of users located in EST
Job location
Budapest, XI. district - Budapest One office
Home office provided (10 days per month HO provided)
Job: Administrative
Primary Location: Europe, Middle East, Africa-HU-BU-Budapest
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 245407
The Estee Lauder Companies
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