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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Customer Success Manager, you will apply your product knowledge and technical skills to build and scale on adoption, expansion, and renewal assets for this portfolio area. These assets will be used by the CSMs in the markets to help their customers achieve business value from their software and services investments. To be successful in this role you:

• Demonstrate a history of success as a product and/or technical expert in the portfolio you are applying for

• Deeply understand customer business and technology needs to make the adoption assets real and relevant

• Put actions in place to drive adoption, growth, and retention of clients within your territory

• Provide constant product feedback for improved quality and experience of the growth offerings

• Understand the post sales adoption phase with evidence of delivering solutions into production

• Serve and seen as a trusted technical expert by customers, communities, and IBMers

• Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

• Have handled difficult customers or situations and can demonstrate resolutions

• Willingness to take initiative and tackle things on your own

• Ability to navigate data and people to find answers

• Execute customer success plan to drive adoption and expansion post-deployment

Todas as nossas vagas so elegiveis para pessoas com deficiências ou reabilitadas do INSS

Required Technical and Professional Expertise

• Proved experience in the area of customer success or adjacent.

• Technical understanding and hands-on experience with cloud computing related portfolio / product area.

• Experience working with cloud computing technologies in the areas of IaaS and PaaS.

• Ability to demonstrate customers 'how to use' cloud related functionalities to accelerate usage and expansion.

• Build long-term success planning demonstrating clear steps to be take to achieve over time expansion.

• Analytical mindset and problem-solving skills.

• Strong skills in the areas of relationship building and executive communications.

• Team collaboration and empathy.

Preferred Technical and Professional Expertise

• Software implementation and enterprise level.

• Experience with professional services and/or working in post-sales with Technical Sales.

• Experience working with Red Hat OpenShift, VMWare, SAP and Hybrid Cloud.

• Experience working in B2B Enterprise Software and SaaS.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.