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Opportunity Details

Full Time NYS OMH HBITS-05-13468 Senior IT Specialist (Help Desk)

Buffalo, NY

Outcomes. Delivered.

Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Senior IT Specialist join our NYS Office for Mental Health Team located in Buffalo, NY.

Key Responsibilities:

Consultant will work on equipment installation, relocation and removal. The consultant will be working on VOIP phones, WAPS, and data communications equipment for supporting the NYS Office of Mental Health (OMH). Consultant will participate in the planning and execution of all phases of project including: request analysis, site surveys, site preparation, cable trouble-shooting and installation, asset management, inventory control, and network assistance.

Qualifications:

60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.

Mandatory Qualifications:

• 24 Months of Experience installing/troubleshooting wireless network
• infrastructure"
• 12 Months of Experience installing/troubleshooting VOIP phones
• 60 Months of Experience installing/troubleshooting data communications equipment
• 60 Months of Experience conducting technical site surveys
• 60 Months of Experience data cable installation/troubleshooting
• 36 Months of Experience conducting inventory control
• 36 Months of Experience in desktop support
• 24 Months of Experience installing/troubleshooting PCs and printers

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $47.00 to $57.00

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

Minimum Salary: 47.00 Maximum Salary: 57.00 Salary Unit: Hourly