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Valley Natural Foods Produce Shift Lead (Full Time, open availability including weekends) in Burnsville, Minnesota

Produce Shift Lead (Full Time, open availability including weekends)

Burnsville, MN (


The role of Produce Shift Lead involves providing great customer service to both internal and external customers while maintaining a safe and hazard free work environment. Our goal is Zero Employee Accidents. Daily duties will include providing prompt, friendly, and knowledgeable service to customers seeking information on produce, as well as helping to keep the department fully and attractively stocked. Additionally, the Produce Shift Lead will be responsible to help support, coach and delegate to staff in order to ensure efficient department operations.

Ordering, Stocking and Backroom

  • Greet and assist all customers

  • Work with Produce Manager to review and achieve sales and margin goals for the department.

  • Review departmental financial reports (sales, labor, margin, turns) with Produce Manager and take corrective action as needed

  • Establish proficiency in time management, organization, and communication

  • Ensure that items that do not meet our standards or are unable to sell are returned per proper standards

  • Proficiency and diligence in pulling short-date or low-quality items, keeping an accurate shrink/waste log, and notifying Produce Management of large quantities before disposing of them

  • High energy product, price, and merchandising ideas

  • Place orders as directed to ensure regular supply in accordance with a fluctuating retail environment

  • Occasionally receive orders not handled by Receiver, according to the established procedures

  • Ensure accurate, up-to-date shelf tags, PLU's, sale signs and prices for department items

  • Plan and maintain attractive, fully stocked, rotated, and faced sections of the department

  • Stock displays full without overcrowding and/or rotate overstock into backstock

  • Label items accurately with price tags or signs and notify Produce Manager of any discrepancies

  • Check in items using the invoice copy to verify product count or damage and notify Manager of any discrepancies

  • Keep backstock areas in order and notify Produce Manager or resolve out-of-stocks

  • Update stocking list as orders arrive and rotate overstock into storage

  • Replenish and cull product on the sales floor several times daily

Business Leadership and Communication

  • Work with Produce Manager to plan attractive displays, pricing featured produce to achieve margin and sales goals, and select items for specials and markdowns

  • Direct staff and prepare items according to checklists or requests per VNF standards

  • Participate in on-the-job training of new employees, helping to ensure they are properly trained

  • Provide feedback for employee performance to Produce Management

  • Take an active role in coaching employees to success in their job

  • Find coverage for shifts vacated due to absence/illness when on the clock and notify Manager on Duty

  • Ensure the department operations are running efficiently in absence of the department manager

  • Proactively and continually seek and implement innovative solutions to increase quality, value, service and efficiency for our members and customers.

  • Treat people with dignity and respect and behave ethically with integrity. Be an exemplar representation of VNF values

Business Operations, Safety and Compliance

  • Alert Management of potential theft or other emergencies

  • Conduct price comparisons and review internal reports as directed

  • Keep department areas - shelves, counters, aisles, backstock -- in clean, orderly condition

  • Remove trash promptly, clean up spills, sweep floor as needed

  • Keep department equipment in working order and advise Produce Manager of equipment problems

  • Attend Produce staff meetings and other assigned training requirements and participate in inventory counts

  • Identifies self as employee by being in VNF attire and nametag

  • Perform any other duty as assigned by Management Team


Mandatory Qualifications:

  • High ethical standards with strong personal integrity

  • Detail oriented and able to multi-task and remain flexible to the changing needs of the business and inherent nature of the produce department

  • English proficiency. Strong organizational and communication skills (spoken, listening, & written)

  • Ability to meet deadlines, coordinate projects, and work varied hours and days

  • Demonstrated objectivity, neutrality, and ability to manage pressure

  • Timely follow-through to commitments

  • Proficiency in MS Office and POS systems

  • Regular, predictable attendance

  • Ability to lead and direct others in a courteous, understanding, and effective manner

  • Conflict resolution, problem-solving, critical thinking, and understanding abilities

  • Ability to influence others, drive innovation and change while confronting and resolving conflict positively

Preferred Qualifications:

  • Previous customer service and supervisory experience (1-3 years progressive)

  • In-depth industry [produce] knowledge

  • Strong aptitude to read financials and adapt to technology and needs of the business

  • Previous experience in retail, grocery/co-ops, natural foods or related industry

Physical Demands

  • Ability to lift/push/pull/carry up to 30 pounds frequently; 30-50+ pounds occasionally

  • Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time

  • General range visual acuity to evaluate and interact in working environment for extended periods of time

  • Ability to stand and walk for extended periods of time

  • Regular exposure to working in refrigerated environments

  • Ability to climb ladders, kneel, crouch, and bend occasionally required

Reports To:Produce Manager

Supervises:Employees scheduled on shift, no exclusive authority

Department, Status and Salary:Produce, Full Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

  • Adaptability/Flexibility/Dependability

  • Communication/Listening Skills

  • Customer Service/Customer Focus

  • Integrity/Ethics

  • Sense of Urgency/Productivity

  • Teamwork/Interpersonal Skills

  • Work Environment/Safety/Job Knowledge

Position Specific Competencies

  • Decision Making/Judgment

  • Initiative

  • Product Knowledge

  • Engagement

  • Sense of Organization and Prioritization

The information above is intended to describe the general nature and level of work being performance by people

assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves

the right to amend and change responsibilities to meet business and organizational needs as necessary. This is

not an employment contract and does not interfere with MN’s Employment At Will Law.