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Job Description

A client of Insight Global in the Grand Rapids, MI area is looking for a Level 1 Computer Support Specialist to join their team. This person will provide IT support to all business locations, nationally and globally, via phone, email, and online requests. This individual will be performing password resets, utilizing Azure Active Directory (AAD), handling internal customer requests via tickets, working with remote connectivity, and more. As you move forward, issues can include anything related to software, hardware, corporate, military distribution, and retail distribution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

• 2+ years of experience with a ticketing system.

• 2+ years of experience with resetting passwords and Azure Active Directory(AAD).

• Strong understanding of password security.

• HDI, A+, and/or ITIL certifications preferred.

• Great customer service skills and ability to work on a team.

• Strong desire to learn and grow within the company, and someone who is not afraid to ask for help.

• Associate's degree in Information Technology or related field or equivalent combination of education and/or experience.

• Flexibility to pick up shifts as needed to fill in for other team members. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.