Job Information
Affiliated Communications, LLC Legal Intake Specialist in Camarillo, California
::: section Summary of Position:
As an Intake Specialist, you are responsible for answering, classifying and qualifying potential clients for law firms. Your commitment to providing outstanding customer service to potential clients is crucial in maintaining the positive reputation of both our company and the represented law firm that we partner with.
Position Responsibilities:
- Provide exceptional customer service to establish or maintain a relationship between our clients and their callers
- Input caller information accurately to properly classify the call
- Follow specific prompts to obtain detailed, fact specific information from the caller
- Follow all account specific instructions including scripted verbiage
- Complete all caller intakes accurately by following correct paths and instructions
- Identify and escalate priority issues accordingly
- Adjust communication style for each call, conveying confidence and empathy where appropriate
- Meet productivity goals
- Manage on system time efficiently to maximize productivity
- Manage and record off system time appropriately, honestly, and accurately :::
::: section
Requirements
- Must reside in the state of Alabama, USA
- 1+ years of experience in a call center environment preferred
- Excellent written and verbal communications skills, specifically spelling and grammar
- Ability to read, write and speak English fluently
- Ability to work weekends and holidays :::
Must Type a minimum of 30wpm.
Nees Reliable Internet Speed, at least 10 MB upload, and 30 MB download
Employer will provide hardware: laptop, headset and peripherals
Must have ability to direct connect to router/modem
Ability to sit in one place for long periods of time.
Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
Transmit information or documents to customers, using computer, mail, or facsimile machine
Hear and resolve complaints from customers or the public.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Analyze data to determine answers to questions from customers or members of the public.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Keep a current record of staff members' whereabouts and availability.
Schedule space or equipment for special programs and prepare lists of participants.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Enroll individuals to participate in programs and notify them of their acceptance.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.