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Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Desk Clerk Leader FLSA Status: Non-Exempt JOB SERIES: 1173 PAY LEVEL: NF-02 Assists the Guest Service Manager as a leader of front office team in reservations and guest service activities for MCB Camp S.D. Butler, Okinawa, Japan to include the Westpac Lodge, Westpac Inn, Geiger House, Day House and Navy BOQ. Interacts with guests on a regular basis to obtain feedback on the quality of product, service levels and satisfaction results. Handles guest problems and complaints effectively. Performs all duties and responsibilities of GSA when working at the Guest Reception Desk. Processes the reservations of distinguished guests and groups from different offices such as Base Protocol Office, MCCS Executive Office, and Military and Civilian groups. Ensures that distinguished visitors and high-ranking military and civilian guests are afforded the appropriate accommodations and services. Ensures that room blockings, billing and other special requirements are accurate and accommodated to maximize revenue. Reviews night audit reports, Daily Activity Report and compile daily, weekly and monthly utilization data. Forward completed reports in a timely manner. Counts and verifies cash count and act as the Petty Cash Fund custodian when needed. Ensures adequate measures are used to protect cash in accordance with applicable regulations and directives. Collects the income and prepare the report for vending machines and slot machines. Reviews front office work to ensure the uniform application of regulations, policies directives and sound business practices. Assists the Guest Service Manager in development of systems, tools and checklists that promote consistency across the program. Conducts audits to ensure quality standards are met. Identify problems and training needs to develop, coach and validating competency. Provides on-the-job training to new employees. Provides advice or instruction on both work and administrative matters; recommend personnel actions, such as promotions, reassignments, appointments, terminations, awards, and discipline; and supports and promotes the Equal Employment Opportunity Program goals and objectives. May adjust work schedules to meet planned and unforeseen requirements. May perform as the Typhoon Duty Personnel when assigned. This duty requires the incumbent to stay at the Westpac Lodge beginning at Typhoon condition 1C and ending when released by the Guest Services Manager. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment and observe safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned by the Guest Services Manager. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications BASIC REQUIREMENTS: Must be at least 20 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school; (Valid documentation will be required upon hire.) Must have a hotel guest services experience, understands the daily operation of a hotel and have work knowledge in automated PMS (Property Management System) Must have abilities to communicate effectively in English both orally and written. Must be able to accommodate a flexible work schedule including nights, holidays and weekends and stand Typhoon Duty. QUALIFICATION REQUIREMENTS: Experience of supervising in hospitality front office is preferred. Must have strong Excel, Word and Outlook proficiency. Ability to identify and resolve problem areas and recommend or execute solutions. Must complete Cash Handling Training Course before handling fund and Refresher Course once per year. Ability to obtain a SOFA driver's license is required. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.