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Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Tour Guide JOB SERIES: 0090 PAY LEVEL: NF-02 INTRODUCTION: The position is located within the MCCS Tours+ Office which provides a comprehensive and versatile tours program for military personnel and their dependents, to include customizing for the Marine Unit Deployment Program on Okinawa. The tours offered encompass local and international tours, e.g., Okinawa Battle Sites, Expo Park, Pineapple Park, Shuri Castle, Peace Park, Ie Island, Ishigaki Island, Tokyo Disneyland and, Mt. Fuji, Osaka, and Kyoto to include Asian countries such as China, Australia, Singapore, Vietnam and Thailand. DUTIES AND RESPONSIBILITIES: As a tour guide, independently plans and conducts a wide variety of tours to include local and international, short to long durations to group of people up to 50. Gives talks covering a range of facts, history, events, statistics, natural characteristics, interesting stories of the sites, provides principle features to be observed, and explains the points of interest nearby; answers questions courteously and exercises judgment in which information to provide and the language to frame the answers; maintains tour schedules, explains regulations to be followed, and insures the safety of the tour members throughout the tour. Work includes assisting in how and where to purchase tickets for public transportation and at sightseeing places, how to use public transportations such as trains, hotel check-in; translating conversations; explaining manners, etiquette and cultural background pertaining to the use of certain facilities. Packages and presents information about Tours Plus to units at Newcomer Orientations, briefings, club functions, etc. Provides assistance in coordinating and operating the Tours Plus booth at all major festivals and special events. Deals with complaints with tact and diplomacy. If not resolved, questions or complaints may be addressed to higher level. Studies road maps, route, availability of parking lot, road condition and conducts research to verify information and answer inquiries. May operate vehicle (up to 10 passenger van) to transport tour group. Assists Tours+ Coordinator in preparing tour package and scheduling of tours to meet anticipated demand and according to availability of destination, costs, and probability of success. Makes recommendations for improvements in tour programs, facility operations, policies, etc., to the Tours+ Manager. May be required to assists in training other MCCS tour guides as needed. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications BASIC REQUIREMENTS: Must be at least 18 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school; OR Have completed a formal vocational training program; OR Have received a statement from school authorities agreeing with preference for employment rather than continuing education. (Valid documentation will be required upon hire.) Preferably be able to communicate in Japanese both orally and in writing (other language abilities also preferred). Must be able to accommodate flexible work schedule to include weekends, holidays and night time, and oversea traveling (maximum of 14 days). Must be able to perform prolonged standing, walking, reaching, and lifting of objects weighing light to moderate independently. Must be able to possess CPR certification. A valid Government Owned Vehicle (GOV) operator¿s permit is required for the performance of duties for this position. Inability to obtain or maintain appropriate GOV licensing may result in termination for lack of qualifications. The incumbent is required to obtain required GOV licenses within 30 days of hire. QUALIFICATION REQUIREMENTS: Knowledge of the techniques to plan and conduct a variety of tours. Knowledge and experience with local points of interest and up-to-date attractions. Knowledge and experience in public relations and the relationship of the military and local civilian community. A strong background in public speaking. Skills and knowledge in Microsoft Programs such as Word, Excel, Access, Outlook, and PowerPoint. Ability to remain neutral in avoiding conflicts, and be skilled in exercising diplomacy. Skills in leading a diversity of type of participants and ability to handle situations such as disorder or accidents. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.