Job Information
Omni Hotels Overnight Manager in Carlsbad, California
Overview
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description
The purpose of this position is to direct the staff and the operations of the overnight team in order to ensure an excellent guest experience while maximizing room revenue and efficiently utilizing the available resources.
Supervises members of staff working the overnight shift. Safeguard hotel's best interest at all times.
Responsibilities
Include the following:
Reviews hotel occupancy status. During periods of high occupancy establishes guidelines such as walk-in guest to be accepted or turned away.
Audit room revenue.
Stays informed on all applicable new hotel procedures. Follows up with staff.
Inspects hotel nightly.
Inspect suites regularly.
Maintain efficient interdepartmental communications.
Record all complaints and guest problems along with events for the evening in the logbook.
Maintain continuous contact with hotel guests and VIPs to ensure that any special requests, early check-ins, problems or complaints are handled quickly, efficiently and courteously.
Keep up a good working spirit in the staff and ensure good cooperation between the different departments.
Assist department managers with reviews of their overnight staff.
Respond to emergency situations on property and use best judgement to resolve, always keeping in mind the best interest of the hotel.
Implement & maintain company service standards through training, reviewing Medallia Scores, and setting goals within each department.
SUPERVISORY RESPONSIBILITIES
Supervise all areas of the hotel during overnight shift.
This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A minimum of two years previous Front Office Management experience is required as well as knowledge of the hotel’s property management system (Opera).
General knowledge of hotel operations, good PR person and must be able to function on overnight shift for a long period of time.
College degree preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Annual Salary Range: $66,560k - $70,000k
The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-CA-Carlsbad
Posted Date3 days ago(4/29/2024 11:44 AM)
Requisition ID 2024-107931
of Openings 1
Category (Portal Searching) Front Office Operations