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Parts Interpreter

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Parts Interpreter to join our team in Carole Park, QLD

In this role, you will make an impact in the following ways:

• Act as the first point of contact for our valued customers and maintains a relationship with internal and external customers by addressing their needs and issues in a timely manner

• Answering parts related inquiries via customer calls and emails

• Assisting with parts interpretation and the provision of required parts

• Advise on part suitability and talk customers through the best solution for the job

• Processing and receiving orders and quotes in a timely manner

• Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions

To be successful in this role you will need the following:

• Previous Customer service experience required

• Parts interpreter experience highly desirable

• Must be able to work a Rotating Roster

• Ability to learn new software and processes

• Able to prioritise complex tasks and troubleshoot

• High attention to detail, and clear and effective written and verbal communication skills required

• Forklift ticket would be highly desirable

• Able to work well in a team situation

Compensation and Benefits

• Competitive hourly rate paid as a permanent salary

• Overtime penalties

• Safety equipment / PPE provided

• Uniforms provided

• On call allowance

• Comprehensive Cummins product training provided

• Income Protection continuance insurance

• Discounts with select private health insurance, PC software/hardware and a range of vehicles

• Annual remuneration review

• Participation in an annual variable compensation (bonus) program

• Onsite parking

• Employee Assistance Program available to employees

• Paid Parental leave (Conditions apply)

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs) to check out our Benefits

Qualifications

Skills

Ensures accountability - Holding self and others accountable to meet commitments.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.

Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.

Trade Knowledge Application - Applies knowledge of relevant trade regulations to Cummins processes and systems to minimize trade risks and costs.

Mode Selection - Evaluates and selects appropriate transportation mode and equipment type by lane through shipment volume analysis against business requirements to provide optimal shipping method (balance cost, quality and time).

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Forklift License will be an advantage.

Job LOGISTICS

Primary Location Australia-Queensland-Brisbane-Australia, Carole Park, Brisbane Distributor BR130

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Mar 8, 2024, 1:21:26 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Onsite

Relocation Package Ineligible

Req ID: 2400025K