Job Information
Birchwood Chevrolet Buick Service Manager and Advisor in Cavalier, North Dakota
**Service Manager and Advisor Birchwood Chevrolet - Cavalier, ND
**Job Summary As our Service Manager and Service Advisor, you will play a pivotal role in ensuring the efficient operation of our service department. Your responsibilities will span both leadership and customer-facing tasks. If youre passionate about automobiles, customer service, and team management, this dual role is an exciting opportunity to contribute to our dealerships success!
Essential Duties and Responsibilities**
Workflow Management:
- Prioritize and Delegate : Organize service requests, assign tasks to technicians, and ensure timely completion.
- Quality Control : Monitor repair work to maintain high-quality standards.
- Customer Interaction : Interact with customers, addressing concerns, and providing updates on service progress.
Personnel Supervision:
- Technician Oversight : Manage a team of service technicians, ensuring productivity and adherence to safety protocols.
- Training and Development : Provide training, coaching, and performance evaluations.
- Scheduling : Create work schedules and manage staff rotations.
Inventory and Parts Management:
- Parts Ordering : Coordinate with the parts department to ensure availability of necessary components.
- Inventory Control : Monitor inventory levels and optimize stock.
Customer Service:
Service Consultation
: Greet customers, listen to their concerns, and document service requests.
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