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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As a member of the Telemarketing Development Team, you will work with your local leader and team members as part of International Commercial Services. The Telemarketing Team is responsible to maintain, grow and develop our corporate client’s business through aligning and implementing commercial strategies, marketing campaigns, operational process, vendor alignment and efficiency, as well as co-working with legal, compliance, finance and risk areas. You will play a critical role in supporting the development of growth and analytic strategies to increase performance and drive execution by providing insightful and analytical recommendations using data to drive growth, highlighting trends, risks and opportunities.

Responsibilities:

• Creation of senior leadership reporting, data analysis, planning and performance measurement.

• Responsible for leading end-to-end project management of different initiatives within internal and external customers.

• Collects, analyzes, and reports management data to support decisions on day-to-day operations, strategic planning and specific business performance issues and improvements.

• Influence the management team to identify opportunities to improve processes and achieve the area goals and reach efficiencies.

• Maintain and develop strong working relationships with key stakeholders and other partners to share project data and deployment of best practices.

• Drive, plan and track implementations of processes, procedures and policies.

• If required, this role will contact clients, so is required a consultive mindset to identify business opportunities or resolve issues.

• Responsible for providing reporting and analytical support of the call-center data as well as finding efficiencies and growth initiatives.

• Responsible of handling administrative duties such as receiving and reconciling invoices to facilitate timely payments to external suppliers

• Be strategic and able to identify opportunities to initiate analysis that creates a positive impact on business.

• Support in the development and execution training program for external suppliers.

• Shown experience balancing multiple priorities with strong attention to detail and excellent follow-up skills.

Minimum Qualifications:

• Strong relationship building skills.

• Ability to effectively collaborate and influence across multiple business groups and functions to drive business decisions and meet shared goals.

• Analytical thinking and problem solving.

• Word, Advanced Excel, PowerPoint, SQL

• Must have ability to effectively communicate verbally and in writing in Spanish and English across different levels of the organization.

• Desire to work in a rapidly changing environment and to drive results.

• Proven Project Management skills, leading strategic & tactical projects.

Preferred Qualifications

• Good understanding of call center management principles and call delivery principles.

• Strong communication and interpersonal skills.

• Passion, energy, personal accountability, and a desire to learn and grow.

• Demonstrated ability to learn quickly with a willingness to continuously improve.

• Ability to work well under pressure, adapt to changing circumstances.

• Proven experience withing areas such as Servicing, Product or Operations.

• Demonstrated project management, organization and planning skills, taking projects from planning and mobilization through execution and delivery.

• Proven ability to take complex information and translate it into clear communications.

• Team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest, and constructive relationships.

• Aptitude for managing multiple and changing priorities efficiently.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Sales

Primary Location: Mexico-CDMX-Mexico City

Schedule Full-time

Req ID: 24011940