Job Information
Equitable Employee Benefits- Technology Strategy Claims Lead Analyst in Charlotte, North Carolina
Employee Benefits- Technology Strategy Claims Lead Analyst ( 2400007L )
Primary Location : UNITED STATES-NC-Charlotte
Other Locations : UNITED STATES-Remote, UNITED STATES-NY-Syracuse
Organization : Equitable
Schedule : Full-time
Description
Description
At Equitable, our power is in our people.
We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
The Technology Strategy Claims Lead Analyst will serve as a lead analyst for claims processes and systems, helping to ensure that our technology deliverables are aligned to market trends and enterprise strategy. They will provide functional and process expertise on behalf of the business to define required features across claims process, claims intake and claims systems.
Key Job Responsibilities
In partnership with the Technology Strategy Claims Program Manager, ensure that organization deliverables and initiatives align to both enterprise strategy and market trends.
Serve as an influential intermediary between the assigned business clients and the IT teams and require a developing knowledge of both environments. This position is a lead role, guiding team members on claims processing projects.
Work with the business to develop processes and workflow and document them.
Manage and drive roadmap: Coordinate and prioritize the delivery of features and enhancements based on business value and impact. Communicate the roadmap and status to the project and business team.
Monthly release planning and prioritization: Work with the IT team to plan and execute monthly releases of the claims system. Review and approve the release scope, schedule and quality. Manage the change control process and identify non-standard requests.
Coordinate and validate changes and enhancements: Work with internal and external stakeholders across Sales Distribution Management, Marketing, Product and the Technology organization to validate and coordinate the changes and enhancements to the claims system. Ensure proper communication and alignment with all the parties involved.
Oversee end to end UAT activities: Own and lead the integrated test plan for the claims system, including data set-up, script definition, defect remediation and regression testing. Ensure the system meets the business and technical requirements and follows the best practices.
Undertake complex analysis to develop the detailed user stories or requirements of the solution to satisfy the business need.
Work very closely with the testing team, using the user stories or requirements document as a critical guide, to ensure that issues are identified and fully resolved prior to roll out.
Oversee the business requirements and process design in the implementation of a SaaS platform for claims management.
Assist with the definition of interfaces between the platform and Equitable systems.
Assist in the plan to convert off and sunset the existing claims platforms.
Oversee and participate in the testing and roll out of the new claims systems.
The base salary range for this position is $ 87,000 -$ 130,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits : Equitable Total Rewards Program (https://portal.equitable.com/appentry/EDoxRedirect?node_id=A2023013000001)
Qualifications
Required Qualifications
Strong knowledge of disability claims management, including the relevant policies, procedures, and regulations.
Experience with claims system solutions and processes, and the ability to learn new systems quickly.
Strong interpersonal and relationship management skills, able to foster working relationships within the tech strategy team, IT, business colleagues, external vendors, brokers, and agents.
Knowledge of business and technology practices and trends, and the ability to adapt to changing needs and requirements.
Strong influencing, negotiation, and elicitation skills, able to gather and analyze business requirements and translate them into technical specifications.
Experience in employee group benefits, especially in the disability insurance domain.
Strong analytical skills, able to understand and process complex data and information, and identify and resolve issues.
Excellent written and verbal communication skills, able to communicate effectively with technical and non-technical personnel, using clear and concise language.
Ability to operate in a challenging and fast-paced team environment, managing multiple tasks and priorities, and meeting deadlines.
Possess a high level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy.
Preferred Qualifications
- SQL skills is not required but a plus.
Skills
Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.
Data Gathering and Analysis: Knowledge of data gathering and analysis tools, techniques and processes; ability to gather and analyze data on the learning needs of a target population.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
ABOUT EQUITABLE
At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .
Req ID: 2400007L