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Description

At Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store platform and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to offer every book, ever written, in any language, all available within 72 hours. The Amazon Kindle team is seeking a Workflow Analyst for our Kindle Content Quality Management Team.

Job Responsibilities

• On-going generation and creation of reporting.

• Analyzing data to outline any reasons for under/over performance and take actions to improve performance.

• Support the delivery of productivity targets for all KCQ sites s/he is supporting.

• Ensure accurate recording and reporting of metrics.

• Performing updates and acting as an SME on workflow tools.

• Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts.

• Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.

• Evaluate and implement opportunities for improving workflow processes and automation of processes. (Using Excel VBA or in any other tool)

• Monitor adherence to KCQ productivity and SLA.

• Raise awareness to any areas for development or recognition.

• Maintain accurate local workforce management data.

• Convert all excel reporting to tool (Power BI, Quick sight, SQL, Tableau etc).

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

Basic Qualifications

• 2+ years of program or project management experience

• 4+ years’ experience in a Contact Center WFM or BI Reporting field

• Bachelor’s degree and/or recognized equivalent work experience ·

Preferred Qualifications

• Experience in working with databases, ETL and SQL in a business environment

• Demonstrated use of analytical packages and query languages such as SQL, R, Python and SAS

• Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau, PowerBI, Quicksight