Job Information
Floyd's Truck Center Service Writer in Cheyenne, Wyoming
*[We're growing and want you to grow with us!
[75-year history of a family-owned organization working with Freightliner, Western Star, and other product lines serving Cheyenne, Wyoming! This position offers competitive wages with commission opportunities with the potential earning $100,000/year.
**[This position offers up to a $2500 Hiring Bonus[ (terms and conditions apply)
*[Experienced candidates[ for this opportunity must have medium to heavy-duty service writing experience, be a leader compatible to a team-based environment, able to interact with a variety of customer cultures and dynamics, and willing to grow with the organization.
**[Position Summary: [Responsible for estimating and selling repairs to customer vehicles and communicating with the customer on a timely basis, working in coordination with the technicians, and addressing problems in a professional manner.
[Essential Duties and Responsibilities *[including the following. Other duties may be assigned.]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}*
Determine costs and completion date. Communicate the expected repair time to the customer.
Analyze progress to maximize efficiency and maintain high-quality repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems in the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing with warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
Start and finalize repair orders for warranty, the customer pay, and internal repair.