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Teleperformance USA Vice President of Business Development Collections - Healthcare in Cheyenne, Wyoming

Overview:

Where We Celebrate You

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.

We're looking for bright minds, creative influencers, and status-quo challengers that need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization's DNA. Where there's a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected, beyond labels.

You've got the skills and motivation. We've got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas.

Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world's biggest brands.

Welcome to Teleperformance, where we celebrate you.

Your Footprint as a VP of Collections for Healthcare Will Be...

... to stay on top of their organization's long-term strategy and operating details to ensure new opportunities driving collections growth are achieved.

One of the key objectives in this role is to find and evaluate potential new partnerships. This means that the candidate must understand where the business falls within the market and gauge the impact of this new partnership. You will develop into a Teleperformance expert, allowing you to find and vet partnerships effectively. You will ensure operational goals/metrics are achieved or exceeded and that all Collection activity is conducted in compliance with laws. In addition, you will communicate vision and strategic direction while improving processes and motivating your teams to achieve critical goals.

You will love this opportunity if you are a proven leader with operational strength and experience building and leading large, geographically dispersed teams.

Qualifications:

What Will You Need to Succeed?

  • Bachelor's degree or above, MNC working experience is preferred; experience in Healthcare is required

  • Strong English communication skills, with the ability to hold chief executive office-level discussions.

  • 5+ years of proven success in business development and consultative experience in the Collections industry

  • 5+ years of previous call center, operations, or consumer credit experience required

  • 5+ years of leadership experience managing staff. Proven positive leadership skills. Successful track record of positively influencing and working effectively with all levels

  • Considerable experience in various aspects of the BPO Sector (Collections & Healthcare)

  • Ability to persuade and influence others with proven negotiation and sales skills and the ability to work at a senior level

  • Outstanding communication skills with leadership and executive-level partners - written and verbal.

  • Being comfortable presenting in a group setting

  • Analytical thinking, proactive attitude, strong written and oral communication skills

  • Strong negotiation and business management skills

  • Must be highly detailed oriented with the ability to be productive, accountable, and manage to work under tight deadlines when needed

  • Great Team player and passionate about selling

Bonus Skill Set!

  • Highly organized and detail-oriented.

  • Not afraid to try new things - driven to improve results constantly.

  • Ability to manage time and juggle multiple priorities to execute high-quality deliverables.

Responsibilities:

As a VP of Collections, You Will...

  • Work with the Marketing Business Development Team and Strategic Account Management Team to develop strategies that target Collections opportunities within key sectors. Establishing and developing relationships with any critical decision-makers within prospective new clients to heighten Teleperformance's chance of securing any future outsourcing activity

  • Work with business intelligence teams to research background information on potential new customers and to fully diagnose customer's needs

  • Support a 'bid team' comprising operational, technical, HR, and executive-level input where necessary, and a clear team briefing is required to achieve bid success

  • Produce new business proposals and responses to tenders and ensure that team produces effective documents to the required standard

  • Undertake sales presentations, support site tours, and take overall responsibility for the outcome of each pitch related to Collections

  • Review and analyze statistical data daily. Develop, implement, and communicate daily and monthly dashboards, delinquency, loss, collector, and other reporting

  • Ensure that internal governance and financial planning are administered effectively

  • Act as an internal consultant on new business and client issues as required

  • Meet all individual monthly and yearly sales targets

  • An understanding of customer experience related to digital technologies and future innovations within Collections

  • Excellent financial understanding and the ability to converse with Collection clients utilizing Collections industry terminologies and concepts

  • Ability to work in a matrix organization and influence cross-functional teams without formal authority

  • participate in a high-pressure and enriching working environment

  • bring your cold calling/warm calling and social selling skills

  • develop a network of potential sales leads

  • design winning strategies and account management

  • act as a commercial project manager that oversees internal and external resources during RFP responses and preparing new business proposals

  • follow the sales process to ensure quality and effective win strategies in all business proposals regarding content, pricing, solution, and other components

  • coordinate client visits and presentations with all other key departments

  • negotiate contracts with new, potential clients

  • provide input and support to Teleperformance's leadership with exciting BPO strategies.

  • assist the Head of Sales in designing the GTM strategy for BPO business in entrusted vertical.

  • create plans for top clients and accounts

  • Support new opportunities from previous contacts and develop new contacts

  • Report all activities using salesforce.com

The Leadership Competencies for Exceptional Potential Are...

  • Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data.

  • Transformational Leader - Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors - leading to successful interactions and relationships.

  • Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence.

  • Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change.

  • Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work.

  • Innovative and Creative: The ability to imagine and realize something new.

  • Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have.

  • A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios

  • Authentic and Connected Leader: The ability to understand other people and hearing, and understand expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent.

  • Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job.

  • Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance.

You Should Be Excited to Join the TP Family Because...

  • We encourage you to live well. To establish the right work-life balance.

  • We want you to focus on your future with our financial benefits plans.

  • We want you to keep learning, with excellent leadership development options for everyone.

  • We encourage you to be creative and to provide outside-the-box solutions.

  • We care about our citizens of the world with our great give-back programs.

  • We work hard to cultivate a supportive and welcoming workplace for everyone.

  • We encourage a full range of diverse and talented candidates to apply for our positions.

  • We are committed to building an inclusive workplace with our DE&I programs.

  • Our Cloud Campuses open their doors for you to lead from any global location.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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