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Robert Half Business Analyst in Chicago, Illinois


We are looking for an Operations Analyst to join our team in Chicago, Illinois. This role will be pivotal in utilizing data-driven decision-making to identify key performance metrics, trends, and areas for improvement. The Operations Analyst will play a key role in strategic planning and implementation, cross-functional collaboration, and innovation and continuous improvement.


• Perform advanced analysis on data to identify key performance metrics and trends

• Develop actionable strategies based on data insights to enhance operational efficiency and effectiveness

• Actively participate in the strategic planning process and contribute data-driven insights to shape operations

• Collaborate with various teams to implement strategies and track their effectiveness through well-defined KPIs

• Partner with the Business Insights team to ensure consistency and accuracy in data reporting

• Foster strong relationships with cross-functional teams, understanding their needs and providing them with relevant data insights for informed decision-making

• Initiate and lead projects that explore innovative ways to use data in enhancing our services and operational processes

• Stay ahead of industry trends in digital mental health and data analysis, bringing new ideas to the table for continuous operational improvement

• Work effectively in a dynamic, cross-functional team

• Handle rapidly changing scenarios and work with minimal supervision.


• Proficiency in Atlassian Jira, Database, EO/IR systems, Gap Analysis, Informatica, AB Testing, Agile Scrum, Business Process Functions, Business Requirement Document, and Design

Requirements • Possess at least one year of relevant experience in the role of a Business Analyst.

• Proficient in using Atlassian Jira for project management and tracking.

• Have a strong understanding of Database management and EO/IR systems.

• Demonstrated experience in performing Gap Analysis to identify improvements in business processes.

• Skilled in using Informatica for data integration and management.

• Familiarity with AB Testing methodologies in a business context.

• Experience working in Agile Scrum environments and understanding of its principles.

• Knowledge of Business Process Functions and ability to streamline them for efficiency.

• Capable of creating and maintaining a Business Requirement Document to guide project execution.

• Ability to contribute to the Design phase of projects and provide valuable inputs.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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