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Director, Program Manager

Charlotte, North Carolina;New York, New York; Chicago, Illinois; Houston, Texas; Wilmington, Delaware

Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering executive updates and ensuring results align to program strategy, simplification, and new capabilities.

• Will work closely with project sponsors, cross-functional teams, and assigned technology project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Monitors the execution of defined tasks through tracking of program /project milestones and their statuses, developing program/project plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes risks, and produces status reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program/project objectives

• Works to identify risks and opportunities across multiple projects, lead/negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

• Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed

• Acts as the primary point of contact and integration for the project

• Works to obtain and aligns resources to key project roles/activities as applicable (e.g., Legal or Risk)

• Works with LOB to identify people/process impacts and providedeliverables/evidencefor ECM governance routines as required

• Partners with Technology on PPRT deliverables including Tollgates, input of risks/issues and coordinates status of tech delivery efforts

• Oversees project readiness, change adoption and stakeholder management

Required Skills:

• Experience working within Bank's Enterprise Change Policy & Standards

• Experience with project tools such as JIRA, PPRT and TPAS

• Program / Project Management

• Problem Solving & Consulting

• Written & Oral Presentation Skills

• Practices and encourages inclusive behavior, collaborates and listens, values differences and practices empathy

• Listens to stakeholder/partner needs and makes decisions/takes actions that will help them achieve their goals

• Creates a risk culture by holding self and others accountable for managing risk in daily activities

• Builds partnerships and connects with others across the organization to achieve sustainable results

• Demonstrates personal resilience and a commitment to continuous learning

• Influences leadership behaviors in teammates and business partners

Desired Skills:

• Knowledge of Payment Processing

• Agile Development Lifecycle

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$110,000.00 - $159,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.