Job Information
City of Chicago Inquiry Aide III in Chicago, Illinois
412171BR
Auto req ID:
412171BR
Company:
City of Chicago
Job Code:
Public Relations
Job Description:
ESSENTIAL DUTIES
Fields requests for copies of reports via telephone, mail, fax and the public service counter from law enforcement, authorized agencies, businesses, and the general public.
Disseminates police records in accordance with prescribed department directives and statutory requirements to law-enforcement personnel, the general public and private agencies. These include the following:
Traffic Accident Reports
Case Reports
Access and Review (Fingerprinting and Rapsheets)
Visa Clearance Letters and Name Checks
Manually and electronically conducts name checks.
Prepare visa clearances letters.
Formulates letters for the public.
Receive and file all non-electronically produced police reports.
Fill requests for copies of reports via telephone, mail and fax.
Retrieves and disseminates police reports in accordance with prescribed federal regulations and state statute requirements regarding the Crime Victim’s Compensation Act.
NOTE : The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Position Title:
Inquiry Aide III
Job Category:
Public Relations
Minimum Education Required:
High School/GED
Certificates/Security Clearances/Other:
THIS POSITION IS IN THE CAREER SERVICE
Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
Location: 3510 S Michigan Ave, Chicago, IL 60653
VETERANS PREFERENCE NOTE : The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering “yes” or “no” to the question on the online application that asks, “Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?” In addition, you must attach documentation to verify your military service. For veterans, you must attach a copy of your DD214 (Member Copy-4) to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationary stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationary verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City*:
Chicago
Additional Qualifications/Responsibilities:
Qualifications
MINIMUM QUALIFICATIONS
Education, Training, and Experience: Two years of work experience in customer service; or an equivalent combination of education, training, and experienc
WORKING CONDITIONS : General office environment
EQUIPMENT
Standard office equipment (e.g., telephone, printer, photocopier, fax machine, calculator)
Computers and peripheral equipment (e.g., personal computer, computer terminals, scan
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS
Knowledge
Some knowledge of
*customer service methods, practices, and procedures
clerical methods, practices, and procedures
applicable computer software packages and applications
*alphabetical or numerical classification of information
Knowledge of applicable City and department policies, procedures, rules, and regulations
Preference will be given to candidates possessing the following:
Three (3) years customer service
Three (3) years Data entry experience
Experience working in a law enforcement setting
Associates Degree
State*:
Illinois