Job Information
The University of Chicago Senior Business and Reporting Analyst - JR25495-3800 in Chicago, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11817178 Department
F&A Quality Management & Training
About the Department
Finance and Administration represents a committed group of people who serve the University in a variety of areas including Financial Services, Information Technology Services, Risk Management, Internal Audit, Compliance, Human Resources, and Shared Services.
The goal of our division is to provide the services and support needed to foster an environment of academic and research excellence at the University of Chicago. Our team is dedicated to collaborative partnerships with our colleagues and customers that lay the foundation for an exemplary service delivery process. Finance and Administration is fully aligned with the strategic and academic priorities of the University, and each of the units within our division is tasked with implementing the processes necessary to achieve lasting excellence.
The F&A Knowledge and Optimization Organization within F&A has three teams: Operational Excellence (OpEx), the Knowledge and Support Center, and the Training and Change Center. The OpEx team mission is to maintain service consistency to campus constituents across administrative functions, through data-driven business process improvement efforts. The team ensures coordination between ITS Oracle Solutions, administrative functional staff, and internal department teams. Operational Excellence ensures current work and new initiatives best meet institutional goals for excellence in client service and process efficiency. Additionally, the OpEx team will lead ERP governance, including enhancement and defect prioritization.
Job Summary
The Senior Business and Reporting Analyst reports within the Operational Excellence team of the F&A Knowledge and Optimization Organization. The advanced data expertise, logical thinking, and process orientation of the team\'s analysts allow the team to meet its mission.
The Senior Analyst will use data and analytical models to identify trends to improve service delivery and process improvement. By embodying a collaborative and helpful client services approach in partnering with university staff and the community, the analysts ensure the Knowledge and Optimization team addresses any service delivery issues and incorporates feedback into team operations.
The Senior Analyst will be responsible for monitoring service performance of the Knowledge and Support Center, as well as administrative functional centers, proactively identifying opportunities for continuous improvement through data analysis and by soliciting improvement ideas from OE colleagues, business partners, and the university community. The Analyst manages the service performance and evaluation process via aggregating data from source systems (i.e., Oracle, Workday, ServiceNow, Concur, Orbit), collating, compiling operational metric data into key performance indicator (KPI) operational reports, analyzing data to identify trends and root causes for performance issues, and summarizing findings into an executive summary.
The Senior Analyst solves problems and anticipates evolving business requirements to identify, design, and implement appropriate process improvements, systems alternatives, and/or enhancements to current systems. The Analyst will work with team leadership to advance continuous improvement projects by developing value propositions, creating implementation plans, and collaborating with stakeholders throughout the project. The analyst will apply project management techniques to ensure common understanding of a project\'s critical path, stakeholder requirements, milestone dates, resource needs, concept creation and evaluation methods.
The Senior Analyst performs business analysis, gathers requirements, leads ongoing reviews of business proces es and develops optimization strategies. The Senior Analyst will conduct ongoing virtual and in person stakeholder meetings, presentations and workshops to share ideas and findings, as well as to identify, analyze, and document business requirements. Through partnerships with ITS colleagues, the Analyst will stay up-to-date on the latest process and IT advancements to automate and modernize systems; collaborate on system testing, defect management and remediation.
The Senior Analyst is a University expert in reporting from financial, HR, and service delivery systems. The Analyst will use knowledge of the finance and HR technologies to design and develop reports needed by campus users and University leadership. The analyst works with ITS technology reporting experts for Oracle and Workday to ensure report creation practices are consistent across the teams, and in line with product recommendations.
Responsibilities
Proactively communicates and manages relationships with central and academic administrative leaders, including face-to-face meetings, to ensure service expectations are met and/or identify opportunities for continuous improvement.
Partners with team leaders to ensure Service Delivery Network Governance bodies are convened and activated to make process and service delivery decisions that optimize administrative efficiency and effectiv