VetJobs - The Leading Military Job Board

Description:

The Opportunity

Hyatt seeks an enthusiastic Senior Manager, Revenue Management for our Franchise portfolio, where you’ll collaborate closely with Owners, Operators, and hotels in continuing to make Hyatt a leading hospitality company. This dual role function supports both a portfolio of hotels and assists with the implementation of Revenue Management programs throughout America's Franchise properties. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests. Please note that we are looking for someone who is based in the Chicagoland area or is willing to relocate to the Chicagoland area for this opportunity.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Senior Manager, Revenue Management, Franchise is a key dual role function that supports both a portfolio of hotels and assists with the implementation of Revenue Management programs throughout Americas Franchise properties.

The portfolio focus will be to optimize revenue and maximize profitability across our smaller Franchise Operators. Guide Operators to utilize resources to increase market performance and adhere to Hyatt’s RM commercial standards (Hyatt’s systems, tools, and analytics).

The Americas Franchise Revenue Management focus will be to support project launches and sustainment efforts. Support internal/external communication to FORG (Franchise Owner and Relations Group) stakeholders, education, audits, and tracking.

The position supports and reports to the Regional Director of Revenue Management, Franchise.

•Ensure Operators are practicing Hyatt Corporate Revenue Management strategies, and following the standards outlined in the Americas Revenue Management Standards and Procedures manual.

•Assist in developing and delivering content to FORG-related audiences to educate on RM programming and projects (e.g., FORG meeting, CS Americas meeting).

•Support FORG aspects of Global/Americas project launches and sustainment (e.g., PrO rollout and adoption, FPG Upselling program, STR upgrades, OTA contract upgrades).

•Support FORG standards and tracking sustainment.

•Support scalable communications and audits in the field. Communicate to the field in a standard, consistent, professional template with actionable directions for resolution. Educate where necessary. Collect, organize, track, and communicate the status of work.

•Support FORG RM needs with the marketing and digital departments. Coordinate Destination campaign market choices, contribute the RM perspective to field solicitations, and arrange result collection. Assist Digital with Hyatt Top Up Match promos and contribute to Global transient offers.

•Provide tools, programming, and audit support necessary for RDRMs to enforce standards (e.g., Lighthouse enrollment, parity, and Member rates).

•Support other departments with FORG-specific revenue-related projects.

•Demonstrate a commitment to Hyatt's core values.

Qualifications:

Experience Required:

•Bachelor’s degree in hospitality management, Business, or a related field

•Proven experience (minimum 5 years) in hotel revenue management or a related role

•Strong understanding of Hyatt’s Revenue Management systems, tools, and processes

•Excellent communication and interpersonal skills with different levels of management

•Experience presenting and conducting training, both one-on-one and group settings

•Strong analytical skills with proficiency in data analysis tools

•Strategic mindset with the ability to think critically and make sound decisions

•Excellent organizational, time management, and follow-up skills

•Willingness to travel for work as needed

•Confidence, energy, and enthusiasm

Experience Preferred:

•Minimum 5 years of experience in a hotel or related field desired

•Ideas, PRIO, Reserve, and RMT experience

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office, Chicago

Pay Basis: Yearly

Job Level: Full-time

Job: Revenue

Req ID: CHI013804

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.