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This position is to help the Outlet manager management of the Restaurant, in line with prescribed Hilton Worldwide & Hilton Xi’an policies and procedures.

餐厅副经理的职位是协助餐厅经理管理餐厅，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。

Position Summary职位概述

1. To maintain a high customer service focus by approaching your job with the customers always in mind.

在整个工作过程中，始终保持高度的客户服务意识。

2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。

3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能够提出对酒店的运作及环境有益的意见或建议。

4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

5. Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.

建立一种每个员工都关注如何能为客人创造 “一次特殊经历”，提供非凡客户服务的工作环境。

6. Actively seeking verbal feedback from customers and team member at each service period.

在服务期间积极收集客人及服务人员的反馈。

7. Agreeing and implementing actions to make improvements to customer service.

就如何改进对客服务采取相应的措施。

8. Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Outlet Manager.

以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐厅经理。

9.. Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.

在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。

10. Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.

积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。

11. To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.

确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。

12. Having detailed knowledge of all departmental Standards.

熟悉部门服务标准。

13. Being able to explain the standards to the team members and managers.

可以清楚的向其他员工解释服务标准。

14. Be able to assess team member performance against standards.

能够按照服务标准评估其他员工的工作表现。

15. Ensure that training on Departmental Standards is regularly conducted in the outlets.

确保日常部门的培训能够按照服务标准进行。

Required Qualifications 必要的资历要求：

1. 2-4 years in a managerial position in 4/5 Star category hotel.

二至四年在四/五星级酒店的相关管理经验。

2. Good English skills （written & verbal）.

良好的英语口译及书写能力。

3. Familiar with Computer operation.

精通计算机程序。

1. Strong in Leadership skills & good training conducting skills.

领导技能及培训技巧。

2. Outgoing personality. Willing to work for long hours.

外向性格、可以长时间的工作。

Job: Bars and Restaurants

Title: Assistant Chinese Restaurant Manager 中餐厅副经理

Location: null

Requisition ID: HOT0A55E

EOE/AA/Disabled/Veterans