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Position Summary 职位概述

To be familiar with Hotel’s policies & procedures & memo & hotel information (facilities and restaurants).

熟悉酒店的政策和程序、备忘录和酒店信息（设施和餐厅）。

·City attractions and Restaurants, etc

城市景点和餐馆等

·Conversant with Word, Excel, or other office software may occurred in daily operations.

熟悉Word、Excel或其他办公软件的日常操作。

·Meet and greet guest with smile and passion. Know about BC tariff and familiar with Library daily operation schedule according to shift check list.

以微笑和热情迎接客人。根据交接班检查表，了解商务中心资费，熟悉图书馆日常运行计划。

·To handle all miscellaneous guest charges and ensure these are being promptly processed in OnQ system.

处理所有其他客人费用，并确保这些费用在OnQ系统中得到及时处理。

·To handle all guests’ requests for equipment rental service and keep the properly record accordingly.

处理所有客人的设备租赁服务请求，并做好相应记录。

What are we looking for?

An Executive Floor Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High School degree.

• Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.

• Good communication, organization and coordination skills.

• Team player with a strong sense of responsibility and self-motivation.

• Able to maintain excellent relations with team member.

• Able to work under great physical and mental pressures.

• Understand basic spoken English to meet business needs.

• Familiar with computer systems preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Executive Floor Service Agent 行政楼层接待

Location: null

Requisition ID: HOT0A4CK

EOE/AA/Disabled/Veterans